BBQGuys.comReviews of bbqguys.com

Long story short, shipping dates keep changing or items that were supposed to ship are now "delayed". If they don't have products or can't acquire them, they should let potential buyers know.

do not buy anything from this company they use a 3rd party shipper who does not give a shit. you can't return even if they screw up. they want to charge fees for their mistake STAY AWAY !!! but at the local store

Ordered Weber Ranch Kettle 37-Inch Charcoal BBQ Grill. It took them 2 weeks to ship while Amazon provides next day delivery. The grill turned out to have defect on the lid. I contacted them for solution, they wouldn't provide anything useful so I asked to return it. They first said we need to pack it and send a picture so they will send someone to pick it up. We did what they asked, all of suddenly they said we need to bring it to Fedex ourselves and paid for the shipping. This is a horrible horrible company with a lot of scam strategies!!!

I ordered Summit Commercial 19-Inch 3.1 Cu. Ft. ADA Compliant Shallow Depth Outdoor Rated Refrigerator - SPR196OSADA and received a completely different item, a medical freezer.

I purchased the Titan G300 Series 55-inch Full Sun 4K QLED Pro outdoor TV from BBQGuys, and I am extremely disappointed with both the product quality and the lack of support. The screen cracked while I was simply taking the TV down to reset the outlet for power. I did not drop it, hit it, or mishandle it. I was extremely careful, and the weather was mild outside — not too hot and not too cold. I have removed and reinstalled several inexpensive VIZIO TVs multiple times over the years with no issues, so this was not a matter of careless handling. For a TV at this price point, I expected much better durability. Instead, the screen cracked during normal handling, and BBQGuys would not accept the return. In my opinion, this TV is overpriced and not worth the money. You would likely be better off buying a cheaper TV, using a weatherproof cover, and replacing it every few years rather than spending this much on a product that failed so easily. I would not recommend this TV or this buying experience. Extremely disappointed.

I will never buy anything else from BBQ Guys. I Bought a brand new camp chef woodwind pro and it took 10 days to arrive once I put it together it did not work. Called BBQ Guys and they just told me to call Camp Chef and said they would send me receipt. So then I call Camp Chef customer service and in 100 degree heat I had to take my brand new grill apart to check the auger fan and make sure it was getting power. Turns out it had a bad auger motor. Now they are saying they will ship me another one free of charge that will be here in 5-10 days but that labor isn't covered!  So I buy a brand new product for over $1000 dollars it arrives broken and now its on me to fix it??? There is no excuse for this!

Purchased a grill. It arrived in a VERY damaged box, falling apart. I called BBQGuys for a full return and refund. They told me that I had to open it and check for damage or I would have to pay for the return. They wanted pictures and then their return department would decide if they would authorize a return. Unacceptable considering how damaged the box was, I would never get it back in the box.

Ordered a built in Napoleon series 700 38 inch grill. Grill arrived with packing material etched into the stainless. Grill was installed. Knobs don’t turn off gas. Napoleon said defective manifold assembly. Had to disconnect gas line from the grill. Grill looks like junk and is a fire hazard. Bbq Guys won’t replace grill and is sending parts. I’m an older lady with cancer. Spent over $3000 and just want a grill that works and looks good. Don’t use bbq guys. Customer service is terrible.