BBQGuys.comReviews of bbqguys.com

I ordered a Traeger grill from BBQ guys, I received an order confirmation for the order the same day. I then heard nothing else from them for a week. It then took two separate phone calls and a large amount of time to discover that this order had been back ordered and that it would not ship for over a month. This was never conveyed to me before or after my order. I am not impressed and will not shop with them again.

I have no doubt that the majority of the positive reviews are fake. Only on their personal site are their positive reviews, all the other sites are 1-2 stars. I ordered a sink, fridge, grill and drawer. Over $2000. ALL of the items came badly scratched and dented. The sink had been used as it was covered in water spots. Their offer...to send me scratch remover to try to remove all the scratches. THESE WERE SUPPOSE TO BE BRAND NEW AND WERE COVERED IN SCRATCHES. I sent TONS of pictures and kept being told they couldn't see any scratches and to send more pictures. This went on for several days (as you can clearly see in the pics they are very obvious and deep on ALL 3 PIECES) and was told I was more than welcome to return them but they would NOT be sending out replacements or I could try the scratch remover. When I received the scratch remover it was already opened, seal punctured, lid open and completely empty spilled out all over the package. DO NOT BUY FROM THIS COMPANY. You will regret it. Feel free to message me for pictures

excessive shipping and return fees. The day after I made my purchase i found the same item (a weber S310) for significantly cheaper (1/2 price in fact) so I called to cancel the shipment. They said they attempted to pull it back from the shipper (frieght) but it was already on its way and I would have to decline shipment when it arrived. They also told me they couldn't know how much it was to ship back but was typically 80-150. Several days later I was able to call the shipping company and tell them not to attempt delivery. when my money was refunded (quickly I might add) it was $260 short which is excessive for freight rates, especially for a shipment never having been sent to a residential address. While their customer service representatives were pleasant... there is no way I or anyone should be a happy customer when out $260 (25% of the order). Bottom line is... Don't buy a grill from these guys, they aren't giving much of a discount (if at all) and the risks are too high.

I ordered a Napoleon Grill via BBQGuys. The shipment arrived in about a week. Once opening the box, I realized the hood was damaged and called immediately to report. The first CSR I spoke to said she would send me an email which I could send the pictures to; the email never arrived. I followed up the next morning and spoke with a new CSR who was more helpful and did send me an email, which I sent my photos to. She then left me a voicemail to call her back, which I did. I then spoke to a 3rd CSR, who stated there was nothing in the file about the photos and that the 2nd CSR would give me a call back, which has yet to happen. I now have a dysfunctional grill and box, that I cannot move sitting in my garage and no resolution or timeline.

I purchased products from this company, one arrived in used condition. They won't allow honest reviews of their poor service on the website connected with their business and they don't stand behind customers the way that any reasonable person would expect. I will never buy anything from them again!