BBQGuys.comReviews of bbqguys.com

Poor Customer Service - Bought outdoor fridge. It arrived late and damaged. The damage was a dent in the rear. was going to take weeks to get a replacement. so since damage was on rear, I took a $100 discount instead. Not happy about that but my options were limited. Within 90 days the unit stopped working completely. Contacted BBQ Guys via phone and email on several occasions - all to no avail. Calls not returned, emails not responded to. This is no way to operate a business. In my opinion, I would be careful doing business with these folks. When they will not even respond to a customer, it speaks volumes about how they operate.

I bought the Smokin Tex Commercial BBQ Electric Smoker 1500-C which cost me over $2700. The smoker arrived with a dent and a door that was not square with the smoker frame. I called customer service within 48 hours and waited on the line for almost 2 hours before someone picked up. I explained to the rep there was no damage to the shipping box or packing material, which indicated it was sent to me damaged. The rep took my information and had me email pictures of the dent and the door which I did. She also wanted pictures of the shipping container which was not possible as the smoker had been unboxed and box thrown away. This was on June 26th, 2020. I have called a dozen times and waited forever on the phone to get a service rep, to no avail. I have emailed customer service multiple times, no response. Today is July 21st, almost a month now and nothing from BBQGuys. Because I had a deadline to get BBQ on the menu at our brewery, I put the smoker into service. Well, smoke was coming out of the seal on the crooked door. Additionally, several design flaws that I will not get into. Bottomline...BBQGuys' customer service is THE WORST! I will never buy from them again and you shouldn't either.

I ordered a grill from them in March and we didn't get it till the weekend after July 4th. We missed out on Father's Day and on the 4th and getting it the Monday after the 4th was just heartbreaking. We also ordered charcoal which we need soon because my husband's allergies are incompatible with most charcoals. It has been weeks since I ordered it and I finally just went ahead and ordered from someone else.

Horrible experience so far I just found out that my order is not going to ship from 12 to 14 weeks no one even called to let me know... I am completely dissatisfied

They canceled my order for a grill a week after I placed it, for no reason, without telling me. Conveniently, they left the charges on my credit card. Who does that? They are either dishonest, or grossly incompetent. Neither is good.

Horrible experience. Their customer service must rude lady ever. I purchased GrillGrate 4-Panel Replacement Grill Grate Set For Weber Spirit 200 Gas Grills With Grate Tool over a month and I am completely aware of the issue we are currently living with, I emailed their CS box 2 times and got no answer. So i called their 800# and this lady just told me , oh well if you cannot wait another month, just cancel the order, we cannot get answer from the manufacture. I was WOW what a horrible employee. Ending canceling my order and here is the order # so you dont see this is a lie. It is real and sucks Order #: N28157409C

I purchased a built-in grille which is fine and I think it will be a great addition to my outdoor kitchen, but if you want any help from the BBQ GUYS forget it. They do not have anyone answering the phone, they use the excuse that due to the covid 19 they are understaffed. Hello, nobody home here. Their online tech support is a word search not live as they state. Your on your own.

I have been shopping for a horizontal smoker and I cook with all wood so I wanted their option on what to buy. Did a on line chat that was a water of time. So I tried the email route and also provided my phone number. It has been 2 to 3 weeks now and I have neither heard from them or received a re turn email. This has been dis appointing don't think they will never get any of my business and I will never recommend them to anybody