BBQGuys.comReviews of bbqguys.com

My grill is about 20 yrs old and needed an igniter and new burner. I received the order promptly. The only issue is that the replacement burner sits slightly higher then the original and as a result the igniter doesn't line up properly to igniter the gas. Oh well, I've been lighting the grill with matches for over a year and am used to it. I tried to call the # on the invoice but no 9ne answers. I'm assuming that this is the only replacement burner available

My only issue is with the website stating to call for best pricing. I called and got the same price that was on the website so I could have saved time by just buying on the website no reason to call. Other than that the equipment shipped fast and got everything I needed

I love the products and delivery was great. My only complaint was the website kept taking me back to start over. A bit confusing, so I couldn’t keep items in my cart and come back later. Products great/website needs upgrades or improvements.

Great products. Good prices. Fast delivery I love these guys.

Website would Not accept the BBQ Guys Gift Card. Had to call in to have "them" enter the Gift Card. Shipping was Super Fast . . . obviously goods don't come from LA! Products were same as available at any retail store. Used BBQ Guys because I was given a Gift Card.

Weber griddle came as ordered. Fit perfectly as rep said it would for my model built in grill. Only gave it 4 stars because I haven't used it yet.

Grill cover listed as in stock, but not at the main number. Had to call each satellite store until I found one who had it. Prompt delivery once I did.

My new 26" Weber grill arrived in due order and was well-packaged. Unfortunately, I discovered during assembly that one leg was slightly bent and would not allow the spring-loaded button to pop through the grill bottom flange in order to lock into place. I emailed bbqguys.com, with photos; the auto-reply said someone would get back to me in 3-4 business days. At the close of the 4th day, I called. The customer service rep confirmed that it had not yet been read. Further, I learned that the company does not stock parts, so I had two options. Go to Weber's site, register, and then fill out a warrantly claim. The other would be to return the ENTIRE GRILL so they could send me a new one - which hopefully would not have any defects. Of course I opted for the former, Weber handled it promptly and a replacement leg is en route. Hard to believe that the latter could be considered by anyone to be a reasonable choice. A weird way to do business.