BBQGuys.comReviews of bbqguys.com

I purchased the TYTUS Fresno Series Gunmetal Gray Island Propane Grill from BBQ Guys.com. My purchase was done on the phone and they price-matched my grill to what Home Depot and Lowes were selling the grill for. They also provided a free cover and a free griddle. The grill itself was delayed and eventually arrived. As promised it assembled easily and is a nice grill. The cover came before the grill. The problem that I have had is that the griddle didn't arrive. Getting in touch with BBQ guys is VERY difficult. If you call them they tell you to go online and fill out a ticket which I have done multiple times. They also say that they have a high volume of calls and that you will have to wait for 30 minutes or more before customer service will get back to you. The first first few times I would accept the prompt for a call back but I NEVER received a call back. The last few times I stayed on hold for 20 minutes plus and spoke to someone who said that they would investigate. Their final feedback is that the item was delivered even though I have camera footage showing that it wasn't delivered. I have accepted that the other 2 items did arrive. They told me that they would get in touch with the shipping company and ask for a picture. That was on 6/27 and no one has gotten back to me since then. I have emailed them multiple times, called multiple times but I have not gotten anywhere. I tried so many times to resolve this but they won't get back to me. Ordering they make it super easy but when it comes to any type of customer service they make you jump through hoops. A friend has a defective bbq grill from them and is going through something similar. My suggestion is to just make your purchase through a big box store where you have more established customer service policies. Buyer beware.

They missed some pieces and parts, which was no big deal. The 2 hours I have spent trying to get someone on the phone has not been pleasant. At the end of it all, they said call the manufacturer.

Not specifically a review of BBQ Guys, but they are obviously pushing Weber Smokefire. Other places on web have scathing reviews on a very flawed grill. Their reviews are all rosy. I wrote of a problem I was having and I noticed it didn’t get published. I don’t think they are completely honest.

I would never buy from this copy, my BBQ rubber grips came off in a month. The quality of aluminum is cheap, dents easily, three of our cabinets were dented, the refrigerator had to be replaced. The blaze grill burns everything.

Bought a Primo Xlarge Grill, purchase went smooth, although the shipping method was less than desired. Having a 375 lb. grill on a pallet dropped in my driveway is less then stellar service. BBQ should contract with shippers that will utilise a pallet truck so the item can be brought to the spot it'll sit. versus the middle of a driveway. I also reached out to customer service... 0 reply. I would have given them a 3 star if they would have at least responded.

I thought this was a great company. I had them help design my outdoor kitchen with only the best equipment available. I spent over $ 20,000.00 with BBQ Guys to insure I would have a kitchen that would last years. Taking their advise is going to cost me a new refrigerator every other year for ever. I purchased and built in the model they recommended on to have it go out in less than two years. I am now told this refrigerator will go out every year or two because it was not made for outside use. BBQ Guys recommended this for an outdoor kitchen. I am told this is their brand so they push it. ( Blaze ) even though they know it will fail. Once it is built you you do not have a choice you must keep buying garbage you know will fail because you built it into your kitchen per BBQ's recommendation.

I was very surprised when we received our table. That the table came to us on a large wooden crate. Not sure what we were expected to do with the crate. Now after assembling the table, I have to find a way to dispose of this wooden crate. I wish we were informed that we would be receiving the table in a wooden crate.

Ordered appliances for outside bbq. They finally arrived but refrigerator was not the one I ordered— it was a cheap little fridge you can get from any place. I called them back. Customer service asked to wait at home from 8 am till 5 pm for them to pick up wrong item. I told them I would not take a day off for that. They sent me another fridge and never reached out for the first one. Second fridge arrived and it was again wrong item. I called again. Customer service was very rude. She told me again that I had to stay at home from 8 to 5 waiting for them to pick up now two fridges after which they would send me what I ordered. I asked for refund and told them I would leave their junk outside of the house on the day we agreed to. The woman said she would confirm by email— I didn’t received it. Therefore I have to call their stupid customer service again on Monday. I think the company owners mean well but hired incompetent staff that will ruin them. I will never order from them again. I hope to get my refund— those two fridges they sent me I believe worth less than the one I paid for.