BBQGuys.comReviews of bbqguys.com

Absolutely horrible experience. Ordered $800+ Weber grill from them in early summer, 2020. Grill arrived late and did not work. Changed out valve, changed out gas tanks, called BBQ guys (zero help - said to change out valve again), roughy in service. Called Weber (helpful). Weber indicated bad grill. Called BBQ Guys to resolve....nothing...no response for weeks. They never refunded for the grill. Gave them 6 months to figure this out. TERRIBLE and ended up filing a better business bureau complaint. Steer clear of this place.

Ordered items, including flattop grill, kamado joe grill, and stainless steel outdoor kitchen items. Some of the items shipped right away, others are WAY behind estimated shipping dates. The worst part is that customer service is almost non-existent. It takes weeks to get a response. While everything has arrived fine, minus one item, I will never order from them again. The customer service is just too awful. In the case there was a problem with a product, I feel confident it would never get resolved. Avoid these guys.

Terrible Customer Service, I have been waiting for two weeks & multiple emails for a response, any response. My order was shorted an item and their shipping/tracking information was mixed up yet I cant even get a response.

We ordered gas patio heaters and BBQGuys led us to believe they were confirmed and ready to ship. 3 Days later we get notification that they did not have them in stock. Instead of offering a different product or finding a solution, they simply sent an email stating what happened and that they issued a refund. I wasted 3 days thinking the order was confirmed only for this to happen. This had a huge negative impact on their business reputation and had negative effect on our business. They should have been honest and stated they did not have them in stock and it would have given me the chance to continue my search. I will never again think about a purchase from this company. Customer Service was unable to provide any follow up other then "I am sorry for your experience".

I bough a entire set for my outdoor kitchen $$$ than the Blaze LTE Built-In Natural Gas Stainless Steel Double Side Burner With Lid - BLZ-SB2LTE-NG by Blaze Outdoor Products ID # 2975484 Model # BLZ-SB2LTE-NG come missing the top handle ! after 10 months and hundreds of pictures and emails today I reach my limit ! they just don't care after you buy !

Poor service. We purchased a built-in gas grill, burner and other equipment last September 4. It was supposed to be delivered late last week, which they tried but only gave us one hour notice. They said that they would deliver this week and to date no notice. It has been 11 days since purchase.

I purchased an outdoor kitchen grill and beverage center from BBQ Guys on 3/10/20 for $5844.42. I was told it would ship in 2-3 weeks, and my purchase was based on that expectation because I had an immediate need. It did not ship as promised, and while I received a couple emails advising of repeated delays, I was given further false shipment dates and I repeatedly had to follow up when the product didn’t arrive. Regardless of circumstances, there is no excuse for the poor communication and incorrect information provided repeatedly without correction or follow-up. Finally the product shipped around 5/21, a full 2 months beyond the expected ship date. When delivered just over a week later on 5/29 it arrived with a broken countertop. I immediately contacted BBQ guys with multiple photographs of the damage was clearly represented and identifiable. I received no response so followed up on 6/4 and was told that same day that a replacement counter section was being shipped to me. I received it on 6/18 and discovered it was the wrong replacement component. Again I notified BBQ Guys that same day and sent a photo/illustration of the incorrect section received and another photo of the section it should have been. On 6/19 I was told the correct part was being shipped. I followed up via email on 6/30 and again on 7/7 and did not receive a reply to either. I emailed again on 7/14 nearly 4 weeks after being told the 2nd replacement was shipping, and finally received a response another week later on 7/23 advising the correct replacement is "on the way" and would be sent out by the end of the following week. I followed up again the next week and didn’t receive an immediate reply, however was informed on 8/5 that the replacement had just shipped. It arrived on 8/7 and again was all broken in many pieces. I immediately informed BBQ Guys with photos of the crumbled countertop and unusually did receive a reply the same day stating they would send another – the 3rd replacement – and I was told a 25% discount would be provided for all the trouble. I spoke with the representative “Dana” by phone in addition to email, and this was the ONLY time and the ONLY person during the entire experience with BBQ Guys where I felt someone even cared. I did receive the 25% discount refunded to my credit card, and a week later on 8/14 I followed up again to inquire about status of the 3rd replacement as I had heard nothing further. I received a reply same day advising the replacement would ship 8/26. I heard nothing further and followed up on 8/31. On 9/2 I received a reply stating the replacement had not shipped and they were “working very hard to get your item shipped out as soon as possible”. I replied same day restating that I had ordered this product 3/10, nearly 6 months ago, and STILL do not have a non-broken countertop rendering it essentially unusable this entire summer. I asked for further definition of “as soon as possible” and an actual date I could rely on. I did not receive a reply, and inquired again on 9/7. I then asked for the product to be picked up and a full refund issued if they were unable to promptly replace the broken countertop. I received no reply, and followed up again 9/10 and again received no reply. This has been one of the worst experiences I’ve ever had with any company. Nobody takes ownership, communications are horrible, and commitments made are rarely accurate or fulfilled. Having the original product arrive months late and damaged, then the 1st replacement shipped as the incorrect item, then the 2nd replacement arriving also broken into many pieces is a clear indication their fulfillment operations are as dysfunctional as the customer service. Waiting more than 6 months and still not having a viable product is beyond reasonable. I’ve again asked for a full refund or firm commitment as to when I will get a correct replacement in good condition, and have received no response as of today 9/12/20.

Order over 5k worth of product and waiting for shipping. Was contacted by their carrier R&L and was instructed that i needed to be home all day for deliver 4 days later on 9/4 Called in and confirmed the delivery date and their website showed the same as a delivery for 9/4/20. Feeling this was a good date and confirmed. I took the day off from work and set the contractors to be here on 9/5/20 to install the grill. Waited all day and finally called in to confirm delivery. Support told me they had not even received the product yet and it i would have to wait till next week. No call, no email no nothing. The carrier was very dry and did not care much. So i reached out to the BBQ guys to tell them of the terrible customer service from their carrier and Nick the rep said sorry once we ship it is out of our hands? everyone has washed their hands of this. BBQ guys has my money. I lost a day of work, scheduled contractors and had everything set up at their direction and then nothing. everyone walks away and leaves the customer hanging without a care in the world.