BBQGuys.comReviews of bbqguys.com

After I ordered a grill, I was told it was going to be over a month until I received it. Then I checked out my order status online, and it said it was supposed to have already shipped. I message customer support, they confirmed the website was wrong, it will take another month before it arrived. I asked if they could fix the tracking on the page, they could not. They need to stop selling items THEY DO NOT HAVE IN STOCK, so they quit wasting their customer's time. Poor experience, poor customer service.

Service is nonexistent and would never purchase another item from BBQ Guys!

Absolutely terrible delivery service Bought a grill and waited weeks being given the runaround on why it had not arrived. I ended up canceling and asking for a refund because their best excuse was that the delivery service could not find my address. I literally get mail and packages daily at the address and you can find it on Google Maps so that was the dumbest excuse ever.

I ordered and paid in full for a Torino Pizza oven March 6 2021. I asked if the shipping could be scheduled a few weeks later. I was told yes they can delay shipping up to 3 weeks. The week it was scheduled to be delivered I called to confirm delivery date only to be told the unit was sold and they have none in stock until May 2021. How can you sell the unit I paid for in full. It’s bad business to do that to your customers, I was offered $150 discount but I still have no assurances it will arrive in May. Rick Order number N29800806

Bought $8000 worth of outdoor kitchen appliances from them. Natural Gas BBQ has finish damage on the hood and refrigerator doesn't work. Not their fault. But going on a month now with no resolution on the damaged BBQ and non working refrigerator is. My impression is they will sell you something then ditch you for support purposes. I keep getting the excuse that they are reaching out to the manufacturer. How long does it take to make a phone call?

If I could give a zero rating I would. Buyer beware, they ship broken parts and then do not replace. There are over 45 complaints with the better business bureau. Do not buy from this company you will find yourself without a useable product and will have lost your money!

I ordered the 16" OONI Pizza oven almost 6 months ago and BBQGuys represented it was going to be delivered in late 2020. I could have ordered from other parties but chose the BBQGUYS since they seemed legitimate. They not only failed to deliver as promised in 2020, they then said it will be delivered sometime in early March, 2021. Last week (late February) they said it was going to be later than that with no clue on the delivery date! They also kept asking if I want to cancel, which is a totally unprofessional request given that I relied on them to deliver this oven in a somewhat timely manner (and to reorder from another company now would take several more months). I have sent multiple letters asking when the Pizza oven will be delivered - ABSOLUTELY NO RESPONSE FROM THEM. My next step is a formal complaint and lawsuit as their failure to respond to multiple emails and their attempts to cancel the transaction instead of providing a delivery date after 6 months further supports my belief they knowingly misrepresented the product delivery date and potentially their ability to deliver it anywhere close to as represented! My email is bombarded with their sales ads every day - too bad they can't spend even half of that effort with customer support!

I would not recommend buying anything from these guys. Order totaled $200, they immediately charged by card. Website said items were in stock, order confirmation said order would ship in 4 to 7 business days. After 10 days I called and was told they had 10 to 14?BUSINESS days to ship. When I pointed out what their website says and order confirmation I was told none of that mattered!!! Still waiting for my order and it’s over a month for an item that was said to be in stock Update. Order received only after more phone calls and emails. Never again