BBQGuys.comReviews of bbqguys.com

I’ve had nothing but good service from this company. Over 12K in products I’ve purchased from them.

I ordered a smoker temperature controller from BBQGuys and it arrived earlier than their estimate. However, I ordered the wrong item by mistake. I contacted their returns department and had no trouble getting the correct part and had a refund issued promptly. Very pleased with their customer service.

I ordered a replacement electrical element for my smoker. The delivery was prompt. The description of item and price were accurate. Delivery was earlier than the original estimate.

Great experience placing an order. Shipped my order quickly and got it right away.

Ordered a Weber Master Touch 22" grill in Deep Ocean Blue (hard to find color) on 8/17/2022. Grill was delivered two days later on 8/19/2022, a day earlier than expected. Ordering was simple and I received no less than four emails about my order and delivery status. I am very pleased with the entire experience.

Very helpful and efficient! Needed a replacement part and it was on the way that day!

I recently ordered a gas grill that was missing some vital parts (a manufacturer error). I was obviously very frustrated with the situation, especially as the manufacturer was giving me (and still is giving me) the runaround on getting the proper replacement parts promptly. Luckily I was able to work with Toshia on the customer service team at BBQ Guys, and she was so kind, patient, understanding, and helpful. As any great customer service rep should be, she was focused on how to make the situation right, and was incredibly creative and gracious in finding me a good solution. While the order itself went a bit awry, I will be a lifelong customer of BBQ guys, knowing that they legitimately take care of their customers and do what's right when called upon.

I ordered several items and they arrived quickly. Everything was in great shape and products were as ordered. Good service..