BBQGuys.comReviews of bbqguys.com

Too bad the platform doesn’t allow for ZERO STARS. I ordered my grill in mid-April. Here we are in mid-June and the grill is supposedly is still in route. Various non-convincing reasons in my opinion. I escalated to customer service but that doesn’t seem to help. Next time I will order on Amazon or True Value.

I order a grill from them in May they assured me that I would have this grill before Fathers Day. Here it is the week of Fathers Day and now they are telling me that it will be delivered on the 23rd of June. I talked to the customer service and they just say sorry about that, and they just blew me off like this is a normal thing for them. I told them I had plans and everything it's like they don't care even though they told me when I got it they sent me an email stating that it was shipped on May 25th even though they just ruined my Fathers Day, thanks BBQ Guys.

Received a refund (eventually) for items that were supposedly in stock, but in reality weren’t. Now, a month later, they’re trying to charge my card for those items AGAIN! Unbelievable that they’d keep your card info on file when you check out as guest. Customer service does not respond to emails, totally useless for them to even have an email address listed on website. At this point, they’re bordering on fraud and/or theft.

Absolute worst experience I have had. Customer service is horrible at best! Ordered grill on March 19th. Shipping was well past the 5-7 days. Over 2 week. When the grill arrived it was damaged. Sent pictures of the damage and requested new part. it was over 2 weeks before I got a response and that was only because I called to find out what was going on. After that was another 2 weeks before I heard anything, once again only because I called again. Was finally told they were out of stock and part would not be in stock until July 9. At that point I requested a refund. It has been over 2 weeks since requested refund and have not heard anything. I have sent them 2 e-mails and no response. It is nearing 3 months since ordered and have nothing to show for it but a shortage of money in my bank account. Will NEVER do business with this company again!

It’s been 2 months since we bought over $7000 worth of grills, table and chair sets, etc. when we bought it, they insisted they had the products. Now, no one returns calls or knows where the products are located. The website still says that it will ship the items in 10-14 days. You ask for a manger and the lady types the whole time not even listening because she responds with “how awful” and all I did was ask a question. Worst experience ever and still our money is being collected each month as part of payment plan.

After my husband accidentally completed a $1000+ order from BBQ Guys using his old phone number, a staff member was completely inappropriate over the phone - she yelled at my husband for making an honest mistake. She had access to his email address and he had called support 3 times to check on the status of the BBQ and no mention was made that his phone number was incorrect. They apparently just kept calling a dead number and then acted like a toddler and threw a tantrum when they couldn't reach him. You shouldn't treat any human this way, let alone a customer who shelled out a lot of money to your company. Don't buy from them! Support a company that treats people decently.

Watch out for them. If you cancel an order they will keep running your card every 30 days until you complain enough

If you purchase anything from them you better hope it doesn't arrive damaged in anyway because they are TERRIBLE to deal with. I spent $800 on a new grill and the front bezel came broken. I called and asked for a new part, they said I had to take pictures of the broken part and box and packaging. Ok so did that and sent it along and they then told me 5-7 business days they would contact me with their findings. Two weeks later I call them and ask what is up and they tell me they didn't even start my request yet because they are busy?!?!?!? WHAT? They said they have high call volume so they are back logged but would get to it soon. A few days later I call them back and the lady tells me they didn't contact Weber yet because they like to do their own replacement parts and then asked me if I would agree to call Weber and do it myself? AGAIN WHAT??? So it's been over 3 weeks and I can't really use my grill because the front is broken and they still didn't even forward my email to Weber. At this point I asked to return it and she told me ok but it would cost me $206 dollars to ship it back? WHAT? it's BROKEN!!! She then asked if I had kept the box undamaged to which I said yes. She told me I had 3 days to package it back up like new or they would return it to me at MY COST for ANOTHER $103 if it wasn't packaged properly??? These guys are a TOTAL SCAM and worst company ever to deal with. Its now been over a month and I'm still trying to just get the front bezel replaced and every time I call they tell me it's been busy and just keep waiting.