BBQGuys.comReviews of bbqguys.com

I typically do not leave reviews; however, my bad experience with BBQ Guys and their unwillingness to honor a price quote I received is extremely bad business, in my opinion. I received a price quote over the holidays with an additional discount if I ordered within a short period of time. I placed the order within that time period, but after checking out the final cost that was processed did not include the additional discount nor my BBQ reward points. After several attempts to reach customer service I receive an e-mail back with an adjusted price. Again, this adjusted price did not match the original quote. After multiple e-mails, BBQ Guys kept changing the price and saying that the adjusted price matched the original offer. This price adjustment was only manipulating the final cost rather than taking the original price of the items less the discount offered. Simple math, correct. Not by BBQ Guys method. They just keep changing the price until you finally give in and accept what they say. My advice to any future customers, make sure you keep records of your quotes as I did. While it did not help my case, maybe this review will prevent others from having their price quotes changed or think twice before ordering.

Bought blaze outdoor kitchen equipment based on strength of warranty. Unbeknownst to me bbq guys now owns blaze and the warranty department is non existing. Had rubber accents on knobs of bbq dry rot off even before I installed it. It was right next to griddle with same knobs which have no signs of dry rot one year in...that's right one year in. I've been to showroom 5 times each time saying bbq guys will send to your house.....

Purchased a $700 Blaze Portable Tabletop Grill from these people 8/27/22. Received grill 9/8/22 and from the getgo, had starting issues with the grill. Dangerous balls of Fire. I contacted there customer service department, explained in detail what was going on, and the sent me troubleshooting instructions for two different manufactures, not from Blaze. I even sent them a Video of the issue and they stopped contacting, i finally ended all communications with them last week. I finally contacted Blaze directly, and they helped me troubleshoot and resolve that dangerous problem, i tried to get BBQ Guys to exchange the grill for a bigger And more Expensive Blaze grill when this first started, but they wouldnt respond to this request, i would never, never purchase anything from them ever again, due to there lack of technical support for the products they sell. Purchase your grills from the Manufacturers if possible, and Never From them !

Their partners are terrible. I ordered a Primo XL 400. FedEx left this giant palate outside my front gate, inviting it to be stolen. Then their partner Handy.com told us they can’t send two contractors. This grill weighs too much for one person to assemble. When we tried to handle this, your phone rep only was able to process a return. WHY can’t you have a service assemble this for me? Instead I have to return it. Crazy. The first person that Handy sent out opened the box and then decided he couldn’t do it, so the box is sitting open in the rain. I can’t believe you are making us return the product with screwed up packaging rather than just getting it assembled. Crazy. You need better partners.

Bad customer service had to send pictures of damaged bowl on Kamari Joe ceramic bbq pit. Had to send several pictures of package. Damaged bowl, several photos of the box etc. Told them I would not open box until new bowl was going to be shipped. Fed-ex said it was not there problem got tired of the excuses and shipped back at my cost. Never again pitiful customer service.

Ceramic grill arrived completely destroyed. They will not warranty or replace. Complete runaround for weeks. But anywhere but from them. Read the reviews. Wish I did first.

Terrible company. Shipped a damaged grill and other than me sending the same damage photos along with the serial number in a photo to convince them it is their grill I have gotten no place. Reported the transactions as fraud.

Should have known better. Few years ago I had difficulty with BBQ Guys and their complete lack of customer service. On July 4 I ordered a grill that was on sale and promised to ship within 24 hours. Grill dud ship from So Cal on July 6 and arrived Portland area July 8. Great! I was expecting, as indicated on the tracking portal, a July 11 delivery. Nope. Every day I check the tracking portal and the expected delivery date is bumped another day. Now expected July 15. Doubt I'll get it. The warehouse it is in is literally 5 miles from me. No calls. No explanation. I had made plans based upon the info I was provided. I have reached to BBQ Guys; however, the return email promises a response in 3-5 days. I have disputedthe charge with my CC and will buy at my local Costco where the item is in stock and $100 cheaper. Buyer beware.