BBQGuys.comReviews of bbqguys.com

Very poor customer service. Ordered a number of items which were to be delivered June 7. I emailed when they did not arrive. Three weeks later I get an email saying the items will arrive between 3-7 July. Today i received an email and I am told the items are delayed again and they won’t ship until 30 July. They billed my credit card six weeks ago as if the items had shipped. Use your local store. BBQ guys are not worth the hassle. Update: The order arrived 8 weeks late and missing half the parts! I emailed customer service and was told they would get back to me in 7-10 business days. I followed up with phone ‘customer service’. The woman on the phone was very short and rude and said it was the suppliers fault. She would contact them and I should ring back in 72 hours. I asked why I needed to chase them, when they are aware of the issue. She said there was nothing more she could do. Avoid these guys if you have the option. It appears this is a garage operation that does drop shipping, not a competent BBQ supplier. Update 2: We have now been told the replacement steel brackets we ordered or our komado did not include the brackets themselves. You couldn’t make this up…

I purchased a new Napolean Grill from BBQ Guys and the hood thermometer was broken. I called 4 times...no answer...no call back. Terrible Customer Service. BBQ Guys from who I bought the $2000. grill unwilling to help. So very frustrating. David

Out of the 5 very expensive items I purchased, 2 came damaged and one came with missing parts. What a disappointment.

Terrible delivery experience. Had a 20 something minute heads up. Absolutely terrible customer service. First and last time I do business with them.

Part of our order was late and due to be delivered when we were out of town. We tried to cancel by calling, email no luck. Finally reached someone who sent in a priority cancel. Order was still shipped three days later and dumped over the gate by FEDEX. Now we cannot get a return tag and still another cancelled part of the order is being shipped. This is a bad company for service. Try Amazon or Best Buy where they respect customers.

ordered a $3,000 Blaze BBQ. Missing hardware. Only got about 1/2 the screws. Many trips later got the BBQ together. Marks on the hood. Looks like polishing compound but can't be sure and can't get it out . Also, BBQ has trouble lighting. Emailed BBQ Guys 2x, never heard back and their customer service is not open when I get back from work but of course their sales line is. Do NOT buy from these guys. Buy from a local retailer

Sent us broken items. We emailed as soon as we opened their packaging and they claim it's outside their damage policy. Makes no sense. Beware of these guys

Hope you don't plan on relying on their shipping times. Their website specifically stated that the product ordered would not ship for 7-10 business days after ordering. I understood that and ordered it for a time that I would be at the location I needed it (a window of about a week and a half.) After ordering and paying for the product I got an email congratulating me for my purchase and informing me that the product would not ship for 14 business days! I emailed the company to complain because had they honored their stated shipping time of 7-10 business days, I would have gotten the product to me on time and would have been happy. Instead they simply cancelled my order all together. I would have been a repeat and good customer. Loyalty is important to me in my business and life and I treat others the same way. This company does not deserve that. As it turns out, it was for the best. I searched a little longer, found a somewhat local company that was selling it for less and DELIVERY was guaranteed in less than a week from ordering.