BBQGuys.comReviews of bbqguys.com

ordered and received a grill and lidn was suppose to be sentgrill came with no lid.said it was on backorder and would be shipped as soon as it came in.i still have not received it and that was tgree months ago

Not a fan. Paid them almost $5000 and got a Coyote grill with a sensor that did not work. They told me to go to make a warranty claim on the manufacturer. This is for a sensor that could be mailed in an envelope. In my world, if you buy something from a seller, and they ship something defective, they should make it right.

Tried to purchase a pellet smoker from BBQ Guys (BBQG). They claimed order was shipped but the tracking number linked to…nothing. Called BBQG customer support numerous times. Polite and courteous and said they would research the issue and follow up with us. Well, after at least THREE different contacts BBQG did NOT follow up. We finally called and cancelled the order after the smoker did not arrive by the alleged delivery window. The entire experience was beyond frustrating. We used BBQG in the past with no problems but never again.

FAULTY DESIGN The other day my 3 year old Lion grill, I paid $1,800 for blew up in my face. The glass temperature gauge exploded and cut my entire face up. Thank God I had glasses on or it would have blinded me. I clean my grill every few weeks and I understand flare ups can happen, but in my 30+ years of grilling I’ve never had a grill explode. All the internal elements melted and the grill is no longer usable. I called Lion and all they said was it’s not meant to handle flare ups. They did not ask if I was ok or have any concern for their customers safety. I also called BBQ Guys and they said sorry we can't help you. You must call Lion. Even though I spent over 5K on a grill set up. I’ve also asked several people that have been grilling for years and no one has ever had something like this happen. Do not buy this grill the MFR does not stand behind the product or care about their reputation.

Terrible service ! They sold me a damage ice maker perlick for $6k and now they are not responding and didn’t want to replace it ! Has been 2 month and I don’t have my ice maker ! They stole my money !

In Dec 2022, I bought a Green Mountain Trek grill for our RV. The electronics failed on July 15, 2023 and support from GMG has been terrible. The warranty states I should work through the point of purchase which was BBQ GUYS. WOW! what a terrible experience. The only person who responds is in the Sales area and when I explained I cannot reach anyone in service / support, she transfers me to the same extension that will not pick up or take messages. They will not return emails as well. I have been very patient with this company and would l have liked to have fixed the problem but now, all I want is my money back. Doubtful that will happen. Legal route is only way remaining I guess.

Their return policy is complicated and inefficient. Don't buy gifts from this business if there is even a slight chance that it might need to be returned.

I ordered an aluminum patio table 48” round and four chairs. All looked good. Two days later I get an email saying oops shipping is $999.94. Yah right. The ferries carry all the usual couriers and we are considered mainland America. Thank you for your “go-away” price. Noted.