BBQGrills.comReviews of bbqgrills.com

I placed an order for a Broil King 390 with BBQGRILLS.com 6/12/22 sold as new. The grill arrived on or about 6/20/2022. Due to being in court I opened the box to assemble it on the evening of 6/22/2022 and found it damaged. The top/cover/hood was damaged/scratched. Some other smaller parts were bent beyond restoration. I called BBQGRILLS.com 6/23/2022 several times leaving messages and also on 6/24/2022. I have photos and I would be happy to provide a link to them or provide for service. I am consumer who has been shopping for a grill that would do rotisserie chicken and have no sponsor or affiliation. 6/24/22 evening Update: Ryan called and apologized for the shipping damage. He indicated that on rare occasions shipping damage would occur and that as a web dealer they were very prepared to resolve shipping damage. He requested photos and a list of items to be replaced. Ryan was adamant that it would be effectively new on completion. He included a free grill cover. One star upgraded to 3 headed to a 5 while Ryan and his team work their magic. Ryan called 6/27/2022 to report he was working with the company to address the shipping damage and wanted to keep me in the loop. 6/29/2022 Ryan emailed to say an exchange was in process and would send me a bill of lading. 7/7/2022 The replacement has arrived in a fresh factory box. The unit damaged in shipping is ready for pickup. 12/23/2022 We really enjoyed the grill this year. It is so nice to have a grill you can fire up and do almost anything with. I frequently fire it up for a quick lunch steak and it works great. We purchased a flat grill grate for fish and it works great on the grill. Of the many grills and big green egg I have had this is my favorite.

I came across BBQGrills.com while I was looking to buy a new grill for retirement. At first I was reluctant to buy an expensive grill online, until the owner personally called me back and reviewed the entire process from purchasing, shipping, financing, setting up and using the grill. All was easy and as he had explained. I would highly recommend buying a grill from them.

I am enjoying this grill. The value for the grill, cover, and tool set is fantastic. There is a slight learning curve in cooking with the Saber as it is not a direct flame. You need to let the grill grates warm to about 500 degrees before you begin cooking and then you get a great sear with a very moist steak, ribs, etc. The purchase was easy, the grill came before the estimated arrival date and assembly took about 2:30 to 3:00 hours. This is a great purchase. My wife said I cooked the best steak last night.

I recently purchased a grill here and was very satisfied with the purchase and overall experience. I would definitely recommend them for any purchases.

I had used a saber grill while on vacation in Kauai. I was so impressed I came home and bought one! It’s by far the best Grill I have ever owned. It cooks much faster and more evenly than other less sophisticated grills. As a result it uses less propane as well. Very pleased with the grill as well as the customer experience I had. Mike

Their customer service was very helpful! Thanks!

I purchased a great grill from them many months ago. I requested some additional help a long time after purchase and they gave me the same 5 stars customer service. That speaks volumes for the quality of the company! Thank you.

We purchased all of our outdoor kitchen items from BBQGrills.com Delivery was very quick on all items in stock. We purchased a grill, burners, pizza oven, ice drawer and refrigerator, and are pleased with all. We had an issue with a part missing from the box. I called to let them know and the CEO called me back personally to let me know they would overnight the part. Great customer service!