BBQGrills.comReviews of bbqgrills.com

July 23, 2025 BBQGrills.com has lots of internet presence with ads on Google. Prices appear great. But "if it sounds too good to be true, it probably is". At 1st glance their ratings seemed to be good except, a deeper dive shows since December 2024 most reviews are negative usually focused on accepting orders and taking payment then failing to deliver product. They represent the warehouse ships in 5-7 business days. On the 10th day of no notice of shipment, I started pursuing them for status updates. After a dozen emails and less than forthcoming answers and nearly 3 weeks, I decided to dispute the charges on my credit card. Some reviewers complained about having to fight for a refund & some unable to as they waited too long to dispute the charges on their credit card. I fortunately didn't wait. In conclusion, I spoke to the manufacturer and their shipping department. Seems there is sufficient inventory and the delays are pointing a cost dispute between BBQGrills.com and the manufacturer. I suspect this might be the case as since my order they have increased the price on their website significantly. Regardless, BBQGrills.com should have honored the price they advertised and took payment for. BBQGrills.com should have been honest enough and offered some kind of resolution albeit a refund or substitution. Perhaps if they were more honest with their customers and although customers would be disappointed, they might not be so angry. So instead of making into the "Inc 5000" list it will likely be the "Sink" list.

DO NOT BUY ANYTHING FROM THEM !! I NEVER LEAVE BAD REVIEWS BUT NO CHOICE WITH THIS ONE TO PROTECT OTHERS. I ordered my grill over 2 months ago and still no grill and they keep giving me the run around, stating they are checking the status with the warehouse. I finally cancelled the order and after 9 days still no refund issued. I called them and they put me on hold for 10 mins and hung up the phone. I will now be calling my credit card company and reporting this as fraud.

I would rate as a zero if I could. Ordered smoker on 9th. Order stated 5-7 days for shipment. Heard nothing after that. I finally got a refund through Paypal on the 25th. Avoid this company at all costs. Yes, I tried to contact seller 6 times. No response. SCAM

ANOTHER CUSTOMER WHO CANT GET A RESPONSE FROM THEM THEY TOOK MY MONEY NO PROBLEM 2 AND A HALF WEEKS LATER NO PRODUCT ARRIVED SITE DOESNT SHOW IT SHIPPED BUT STILL LIST IT IN STOCK READY FOR SHIPMENT, TERRIBLE COMPANY

I ordered a grill on June 27, it is now July 24th, and if I had not reached out to BBQGrills.com for order updates I would have never received a proactive communication from them. I emailed with no responses, I called 3 times, only to be strung along and ultimately left with no updates or resolution on my order. I cancelled today and asked for a refund. Helpful Tip to the owners: Let customers know how long it will take for the order to ship IMMEDIATELY. Don't run, don't obfuscate. Be up front. Your customers will stick with you longer and appreciate the honesty.

I purchased a 40" Masterbuilt 40" Electric Smoker and Cover on June 30th 2025 . Everything seemed legit, received an email confirming the order. It advised the item would ship in 7-10 days and that tracking would be sent once available. Tried to call several times with no answer, wrote emails with no response. Called my bank to dispute the charge, now waiting on the refund. These people are SCAMMERS. Do not waste your time or money ordering from this place.

Same old song just like everyone else. No shipment, no reply, no refund. Wash-dry-repeat is this company's mantra with newly acquired victims like you and me. Since this is a deliberate act on their part and if you believe in karma...the people responsible will eventually face their comeuppance. 'nuff said

I was fooled by the professional-looking website that showed the grill that I wanted at a great price and "in stock and ready to ship." My order status has been showing "Ships in 5-7 days" for over two weeks. The support team says they have been overwhelmed with orders, and they did have stock. Expect more in 7-10 days. No one uses their last name in emails. Phone calls go to voicemail if you can figure out how to do that. However, the site never updates to indicate that it is out of stock. I neglected to look at reviews. Positive reviews are likely fake; negative reviews tell the story. Next clue: Although the website does not list a store address, my receipt indicates that it is a P.O. Box at 3171 Hwy 12, Burson, CA. The next clue is that BBQGrills.com is not listed as an authorized retailer for the grill I ordered. Next clue is that comments have been hidden on their Facebook page. The website shows a badge for Norton Shopping Guarantee, but it is a dead link. Ryan Maltbie's LinkedIn page portrays him as a caring father, but the comments also reveal a lack of concern for customer orders. I have requested a refund and filed a dispute with my credit card. The business name on the receipt is Malt & B Inc.