BBQGrills.comReviews of bbqgrills.com

To keep it short, placed order, in stock 5-7 days. No order shipped, no response from company on delay. No email replies or returned phone calls when asked about order. Did finally get someone to answer phone, told warehouse would send tracking info, again no response. Emailed to cancel, no response, can’t go through their contact form, have to email support @ or sales @. Got response from both order cancelled, receive refund 5-7 days, replied to one saying order was supposed to be shipped in 5-7 days, but that didn’t happen, want refund asap otherwise will be contacting BBB and FTC. Within an hour received refund processed form. Gave it a couple days, called cc company refund issued. I have no idea how this company received any good reviews especially resent ones figuring maybe they were good at one time, but not any more. Another review sites, no good reviews, people calling BBQgrills a fraudulent company and I tend to agree. Oh, one more thing. Their website shows all 5 star reviews, so that tells you something, they’re either fake or they choose not to show any bad ones? Plus I don’t even see were I could leave a review with them?

I would rate my experience as zero stars but not an option. This company is NOT who they say they are. I have spent over $$4000 with them and can’t even get them to return my emails (including to the CEO) and phone calls trying to get resolution to a Kamado Joe purchase I made in December 2024. I ordered and paid for a grill, a griddle and a Kamado Joe smoker in December. I was building a new home and asked them to defer shipping until March. They agreed but when I asked for the merchandise to be shipped in March they shipped the grill and griddle but not the Kamado. I have been trying to get the final shipment since then and the past month they have been giving me the runaround and now not taking my calls or responding to my voicemails and emails. I just want the products I have paid for!! Because of my horrible experience with BBQGrills, last week I ordered $4000 in cabinets, doors and a power burner for my outdoor kitchen from BBQGuys.com and received ALL of my merchandise within 5 days!!! I regret ever doing business with BBQGrills.com and would recommend anyone purchasing products for their outdoor kitchen to buy product elsewhere!! BBQGrills is either a scam or they are totally incompetent.

Terrible company to deal with. In stock grill ordered, never shipped then suddenly its out of stock. Got an upgraded grill shipping next week. Suddenly out of stock. Go figure… Can’t get thru to the customer service people. Biggest fraudulent company I’ve ever dealt with. Don’t use them.

Complete scam, they don’t answer phone calls nor emails. The website has reviews but nowhere to post one, all fabricated. Think someone should contact the attorney general of the state for a criminal investigation. Thank goodness for the credit card company.

Do not buy from this company! They are liars and scammers. I ordered a grill for $1500 which showed "In-stock and ready to ship". I have not received my grill, their customer service ghosted me, and had to call my credit card company to address the issue. Google should not allow this company to advertise.

I ordered a grill on June 18,2025- said it would ship within 5-7 days from order. I was charged on June 19, 2025 for $1200. I was planning to have it by July 4th... over 10 days later, still no shipping information, I called and emailed, and called and left messages. Finally I was told that this was the busy season and they would call me with shipping information within 30 minutes. Never heard back. I sent about 4 more emails and called several times. When I finally got someone, they assured me that the warehouse was shipping it out asap, and because it was late, they assured me that they would ship it express. Needless to say I never heard back again and I didn't get my grill for my July 4th party. Website still says my order is being processed. I have emailed and called several more times... no response. Today is July 10th and I just canceled the charge on my credit card.

Initial communications from purchasing online we're positive. However, subsequent communications were exceptionally misleading. When I contacted them about lack of shipping information, they stated that their warehouses were overflowing. However, when I purchased they stated it would ship and arrive before Father's Day. When I contacted them 10 days later, they were still advertising that you could purchase from them and receive it by the July 4th. No response from the company after I requested to cancel. At that point I had to contact my credit card company to dispute the charge. Interestingly, you cannot review on Google at this time. However they are still advertising Google reviews

Same as others. Ordered a grill and canceled after several months of lies from the company when I would inquire about my purchase. Have not received my refund yet. It’s been 3 months since I canceled.