BBQGrills.comReviews of bbqgrills.com

I ordered a smoker 6/30/25. As stated on the website with would ship within 7-10 business days. I let that time pass and there were no updates. I called customer service, and when I say I called, I called nonstop until I spoke to a live person. They told me the smoker has been picked up and I would get tracking, I asked for proof of this, they emailed it to me. The next day I received an updated email with tracking for the actual smoker and the accessories. I came on here to say even though the company’s customer service is TERRIBLE I did received the smoker and parts I ordered- it just took 29 days to receive.

I’m extremely disappointed with BBQ Grills and their customer service. I ordered a smoker that was promised to arrive within a week. After 12 days with no update, I called to check on the status and was told it wouldn’t arrive for another 5–7 weeks. This was completely unacceptable, as I needed it by the date originally advertised. I requested a refund and was told it would take several business days to process. After waiting the required time, I called back only to find out the credit had not been issued. I was assured it would be applied soon. Two weeks later, I called again and received the same response. On my fourth attempt, nothing had changed, and I had to involve my credit card company. To make matters worse, BBQ Grills didn’t even respond to the credit card company’s inquiries. This has been, without question, the worst customer service experience I’ve ever had.

Holy Scam Batman!! Like the multitude of other customers that are experiencing the same issue. On July 4th 2025, I ordered a grill for $799.00 that was "in stock" and ready to ship in 7-10 business days. Aug 5th 2025 and still no shipping updates. I tried emailing several times using their contact page on their website, to find that conveniently their captcha codes are never accepted. Their codes are only upper case and lower case letters and numbers that are easy to read. It even shows you exactly what you input, which was correct, and the email fails every time. I called their support number only to sit on hold and eventually be transferred to voicemail. I never received a return call, but I got an email with excuses about tariffs and a BS 5000% increase in orders, but stating they received a shipment of my product and were preparing the orders for shipping. This was on 7/24/2025. Still no order update. I left another voicemail expressing my displeasure and requested a full refund and order cancellation. Again I received no response or return call. As a last ditch effort, I replied to the order confirmation email and got a reply stating that they would cancel my order and issue a refund in 2-3 business days. F- that! I contacted my credit union filed a charge dispute and provided all my copies of order confirmation, shipping status (lack of) updates and the email with their lame excuses. They also have a facebook page that I have left a review on, though, I'm sure my comments will be deleted. Caveat emptor

The CEO (yes, the CEO) responded on a late Sunday afternoon to an email I had sent BBQ Grills 30 min earlier regarding an error I made in ordering a grill cover. After confirming with me the correct size I needed, Ryan proceeded to update my order, cc:ing 2 of his associates on the email to ensure the change order was routed to the appropriate individuals. The next day, I received another email confirming the shipment of my grill cover, and it also included the names and contact info for the 1)Order concierge, 2) Customer Service, 3)Shipping Liaison, 4) Sales, and 5) Ryan, the CEO. In an era of AI where you can't distinguish machine from human, the truly personal service I received from BBQGrills was an unexpected and welcome pleasure. When the time comes to order a new TEC grill, BBQGrill will be my supplier. Thank you!

As many other reviewers have said, this website and their customer service are terrible. I placed an order on July 13, 2025, and it was supposed to ship within 5–7 business days. By July 28, I still hadn’t received any update, so I started reaching out by email and phone. You’ll never get anyone on the phone, and email responses take days. When they finally replied, they said the order would ship on July 31. The first week of August came and went, and after following up again, I was told they’d “check with the warehouse.” The order never shipped. I ended up demanding a refund, which they said would take 5–7 business days to process. DO NOT USE THIS COMPANY.

An order placed 6/6/25 for a Komado Joe grill that was noted as in stock and ready to ship within 7-10 business days. The product never shipped. Customer service was impossible to reach and when reached, it was disclosed that there was a 3 week back order and promised an additional discount to be applied at shipment. Another 3 weeks went by and reached out again on 7/24/25. The order has arrived at their facility and will ship in 48-72 hours (confirmed by email). On 8/4/25, called again to find the goods were never received from the manufacturer. No BBB accreditation.

This website is a scam. I ordered a grill in 5/2025 and it never arrived...just excuses on back ordering. Then Becky Maltbie (some relation of Ryan Maltbie, the owner) messaged me and offered a refund in July, but that transaction never happened. They simply string you along and then never deliver a product or complete a refund. I filed a complaint against them with the CA Office of Attorney General and recommend that anyone ripped off by these folks do the same.

Ordered a grill on 7-27. No communication, no one answers phone in customer service, etc. They did charge my CC however the day I ordered. Cancelled today and rejected the charge with VISA. This is a money scam. STAY AWAY!!