BBQGrills.comReviews of bbqgrills.com

I ordered a Kamado Joe Big Joe II in early May. By late August, after 3 months of silence, excuses, and total incompetence, I had to claw my money back with a chargeback through my bank. Because let me be very clear: you will NEVER get a refund from these people willingly. Their “support” is a complete joke. I called endlessly, emailed endlessly, and was ignored. When I finally discovered, on my own, that they don’t even do business with Kamado Joe anymore, I called to ask what the hell was going on. Do you know what their service agent asked me? “Do you want a refund?” Are you out of your mind? You just told me my order was impossible to fulfill. There should not be a question. You should have sent my money back AGES AGO. Instead, they sat on it for months like parasites. This company is a black hole. They will take your money, vanish into thin air, and leave you twisting. Anywhere you look (Google, Yelp, forums) you’ll find the same story: ignored calls, no updates, orders never fulfilled, refunds never processed. This isn’t a rare one-off; it is their entire business model. And at the center of this disaster? Their so-called CEO. The biggest clown of them all. Either he’s running a scam or he’s so incompetent he shouldn’t be trusted with a lemonade stand, let alone an e-commerce company. Honestly, I think it’s both. Do not waste your money. Do not waste your time. Do not waste your sanity. If you buy from BBQGrills.com, you’re not buying a grill; you’re buying months of frustration, rage, and ultimately, a chargeback from your bank. This company is rotten from the top down. Run, and never look back.

Ordered a tv weeks and weeks ago. After shipping timeframes had passed I reached out and they let me know they were backed up. I noticed the tv was no longer on their site so reached out again. I got different answers and different timeframes depending on who I was in communication with. Long story short they never had the tv and have been processing my refund for weeks. I reached out to visa and filed a claim against them. Dishonest business practices for sure. Thank goodness for credit card protection. Will update once I see a resolution. Wish I had read all the negative reviews ahead of my purchase.

I ordered a masterbuilt gravity XT in June. On the website is says the order will be shipped within 7 to 10 business days. Here it is now August 26 and I am still waiting for my grill. I had to cancel it because they have no idea when they will get enough grills in to fullfill the orders that have been placed. So no the whole summer is gone with no grill....

My husband and I ordered a Fire Sense Pyramid Flame deck lamp from BBQGrills.com and couldn’t be more pleased with our purchase! We had a special request about the timing of our shipment, and the Sales rep was happy to accommodate us. Then there was a very minor glitch with the product, and the Customer Service team – backed by the Sales Department – was extremely fast and helpful in getting it resolved. All in all, it was a great experience, and we would definitely recommend BBQGrills to anyone shopping for any of their great products!

The only way to improve is shut down the business. The entire experience was horrible. Grill accessorie i bought said it was in-stock and delivered in 2-4 days. They have a order tracker that never changes. When you try to contact them. They tell you it's at the warehouse waiting to be picked up by shipping company. 2 months later I finally requested my money back. They give you multiple excuses telling you they will try if it hasn't been shipped yet. Finally after threatening them I was calling the better business bureau. They finally refunded me. Don't buy anything from them!! You will regret it!

If I could give them a zero, I would. Worst customer service I've ever experienced. Place an order 2 months ago. It was extremely difficult to talk to a customer service rep. Kept saying the product would ship but never did. After 2 months cancelled the order. I will neve shop with them again.

Ordered a grill from these people in early July, then cancelled after determining that they could not meet my time deadline. Cancelled the grill days after giving them money and requested reimbursement. They stated it would take working days 3-5 days to process my request. After 7 working days started following up by email and phone, even copying the President. The company ghosted my with no response. Finally had to dispute through my bank to have the money returned. I recommend to use another company based on my experience.

ABSOLUTELY DO NOT ORDER FROM THESE PEOPLE!!! I mean this company is a total joke. Ordered an in stock & ready to ship item on May 12th and was told it would ship in 5 days. After 18 emails with their customer service team telling me “looks like it will ship in 7-10 business days” 5 times I finally realized I was getting scammed. Furious and going to buy local now.