BbbgemReviews of bbbgem.com

Customer service and quality were amazing, had a little trouble with shipping but that has since been resolved

The quality was excellent, service was great but the customer service broke down as soon as I got the tracking number. I waited for 2 weeks with the tracking status not changing, before I contacted bbbgem to get an update from shipping, they said that the shipping company was experiencing covid 19 issues ar customs and it would be resolved in for 4 days. 4 days go by and the status doesnt change so I reach out to DHL , they said they never recieved the package, so I reached out to bbb gem and explained what happend, 15 mins later I checked the status of the tracking number, it was finally recieved by DHL, I got it the next day. I didnt appreciate waiting so long on something that wasnt even shipped yet

The item was exactly as shown in the pictures, and was definitely worth the wait. The sparkle is amazing and the fit is perfect! I had a bad experience prior to this online jewelry purchase, so I was nervous about how this would turn out. But they did not disappoint, and I will definitely buy from them again in the future. Thank you for my spectacular ring!

Very easy to work with and the quality is absolutely amazing. The pictures don't do the final product justice.

Ring is excellent. Looks just like the pictures. Craftsmanship is superb.

I was happy with my experience. The only reason I’m not giving a 5 star review is because by paying for the faster shipping option I was hoping to have an estimated eta or step by step confirmation as the ring was processed and built. Thanks you for making the perfect ring for my future wife!

great service. easy communication for special order. Fast response to any questions and proper information given back. second time buying and would recommend

Never delivered item purchased we filed a complaint with the pa state attorney general's office