BbbgemReviews of bbbgem.com

Communication was great on when item was finished and shipped. But now that I want to talk about reimbursement i cant reach anyone. The item is turning my girlfriends finger green. I don't believe it's real gold when they tell you it is real. Very disappointing. Definitely will not use them again. Guess the joke is on me ordering jewelry from a site that doesn't even have a phone number to contact someone, only emails.

The quality was excellent, service was great but the customer service broke down as soon as I got the tracking number. I waited for 2 weeks with the tracking status not changing, before I contacted bbbgem to get an update from shipping, they said that the shipping company was experiencing covid 19 issues ar customs and it would be resolved in for 4 days. 4 days go by and the status doesnt change so I reach out to DHL , they said they never recieved the package, so I reached out to bbb gem and explained what happend, 15 mins later I checked the status of the tracking number, it was finally recieved by DHL, I got it the next day. I didnt appreciate waiting so long on something that wasnt even shipped yet

Had this ring bookmarked for months as I awaited the day I could finally purchase it as an engagement set. It said it would take 2 to 3 weeks and I purchased it a month in advance to be sure to give a cushion for shipping. I had planned my entire engagement with friends and family and got every single piece for it except the most important part: The ring. I asked for an update in the middle of week two to see how it was going and if it would be done by the date I needed it. I didn't get a response for two days before they told me it wouldn't be done by the time I needed it and that there was nothingthey could do about it. It was such a huge disappointment to have the ring bookmarked for months and then be met with this kind of customer service once it was purchased. No one reached out to tell me about the influx of orders that may or may not impact their ability to get it to me within two to three weeks. Where I work, I'm expected to ship and meet those deadlines and, if I can't, I have to contact the customer to keep them informed. You would think that a company that makes these kinds of rings, for a pretty big chunk of money for some people, that they would keep in contact and be honest and upfront when it comes to being a part of such a big moment in someone's life. That wasn't the case. I appreciated that they offered to expedite the ring once it was done and to let me know when the ring was done but they never actually told me that it was done and I nearly missed it when it came in the door at my office. My fiance was so kind to me about the ring not arriving on time and loves the ring now that she has it, but she deserved to have the ring on the day that I asked. That's what I paid for and I didn't receive that. Make sure if you purchase from this company you give them at least 6 weeks regardless of what they tell you. The rings are beautiful but now whenever I see it, I'll always remember how disappointed I was about the entire situation and how it was handled.

The ring that came in is not the one I ordered. It is on the ring ordered initially but I changed that order to another ring and paid the difference between them. The ring quality looks fine overall but the way it was packaged in the mail was not good at all. The box was stuffed in a flat rate envelope and it was bent and nearly open at the top. Also, while the package states that it is tracked and insured I was never given a tracking number in regards to the package to let me even know that it was coming and when it would come.