Better Business BureauReviews of bbb.org

We have been customers of American Home Shield for years. With each claim, of which were very few and minor, it was not without hoops to be jumped but, got resolution so I couldn't complain.... until.... our air conditioner went out last year. After the "covid shortage" of supplies of condensers was resolved we did get the air handler replaced but did pay "out of pocket" for freon charge to "carry us through" until the new unit could be installed then again had to pay to get new unit charged.... but living in Texas, you do what you have to do to survive in the summer. Then 10 short months later our ac goes out yet again. We are told it's "a leak in the coil" on the NEW air handler. We were told "due to them being made out of "aluminum" they are not made to last and had to be replaced. We were then told OUR out of pocket financial responsibilities to pay were going to be $985. The AC repairman said that was for the recharging of the unit with freon and on the form from American Home Shield it said replacement of coil due to "normal wear and tear" of equipment. We were without ac for 5 days in JULY in Texas...The repairman came with new coil, we were told was "most likely the coil but possibly the copper tubing from the inside air handler to the outside unit" and would be sending someone to go in the attic and check it out... they did not. They installed the coil. Pressured it up. Said it held pressure and sure enough held pressure, so the coil was in fact bad and proceeded to charge it with freon. Then upon further review, it would not hold. We were then told he could not fix it as he didn't have the copper tubing to replace what must be leaking and would have to come back the next day. We told them to leave as by this time would be going on the 6th day with no air conditioning and temps at 90 degrees inside our home we could not tolerate the heat another day and called a local ac repair company. Within 2 hours the tubing was replaced and we were back in business. The coil they replaced I have NO doubt was not faulty at all. I told them when they got here if they would just test the copper tubing before they replaced the coil that is what the problem is but the man told me if I would just let him finish what he was telling me, he would explain what he was going to do.... I did, he did what he said he was going to do and it didn't work....American Home Shield hides behind their sections of they don't pay and why but they continue to pay the thieves they contract with. oh well, we tried to alert them what this company did but to no avail. end of story.... AMERICAN HOME SHIELD.... CANCELLED.... x2

University Electric Inc. in Buffalo, MN 612-987-0800, Tom E. Owner came to my home to repair and secure my ceiling fan light fixture. He was On Time and Prepared for the work that need to be done. I watched as he worked, he explained what he was doing and why and now I have a perfectly attached and working ceiling fan light. I recommend this company highly.

We hired Henley Drywall and Painting to do work on our house due to the fact that BBB has this business rated as A+. The owner did shoddy work, demanded money we did not owe him, kept materials and a cabinet that belong to us and refused to finish the job. He conned us into signing contracts for work he was not qualified to do and then never did any of the work. He had no crew but brought in ex-cons and random people off the street that he had not vetted into our house. We lost over $6K to this company. We filed a complaint with the BBB and the contractor made NO effort to resolve the issue. And yet, despite all this the BBB decided to close our case saying the contractor had made a "good faith effort" to resolve our complaint. This could not be further from the truth. The contractor is a scam artist but BBB still has his business as A+. BBB says "start with trust" but there is no way consumers should trust BBB as a place to hire contractors. BBB is dishonest listing businesses that rip consumers off as A+ businesses.

They won't help consumers one bit. Medical Malpractice by ForHims.com? Irrelevant to the BBB. Permanent damage from Finasteride? BBB doesn't care. ForHims.com is the devil. Burn in hell.

The BBB is supposed to be the watchdogs of businesses but who is supposed to watch the watchdogs? If a business pays the BBB they can be accredited and the BBB will protect them because they have a financial incentive to do so. If not, the BBB is much tougher on how they score a business. There were 2 times I tried to get assistance from the BBB and they were no help at all. One claim was dismissed because it contained the word "crap" as quoted by a provider. The BBB dismissed it for bad language. Really? When it really counted, they were useless. I am sure not everyone at the BBB is bad, but it is an organization that has its profits first, not the customers it serves. It is corrupt and biased. Consumers are NOT this organization's first priority. The BBB would not meet it's own standards if it was measured (unless of course they paid to be accredited ;-)

Businesses > Customers. In my experience, The BBB almost always prioritizes the business over the customer. However, if the business IS NOT BBB accredited, it seems more lenient towards the customer. It's a shame.

Avoid the BBB, it's a completely useless entity in 2022 that protects businesses over customers. They have zero legal recourse and are funded by businesses. Getting an attorney is the way to go!

Over many years our family have contacted our Toledo/Sylvania OH BBB and have always gotten excellent help. In the past few months I have contacted them with questions/concerns and again I am so impressed with the exceptional customer service they provide. We are fortunate to have this reliable honest resource with staff who reflect that quality of commitment and do it with kindness and eagerness to assist.