Better Business BureauReviews of bbb.org

Does anyone under 75 think that a BBB rating is a still valid way to vet a business? Good god. They’re like a 17 year old dog that can barely walk but still doesn’t die. Someone or something needs to put them down. It’s time. I am looking forward to the day when the BBB goes the way of the dodo. Give up BBB.

eBay, via a company called Crampton and Moore, stole £219 from my temporarily infirm mother (her situation explained to both C&M and eBay as a means to enthusing their departure from a life of theft). I had heard about the BBB from a blogging site based in the U.S and there were good things said, and so, seeing that eBay's head office runs out of CaliforneBay I decided to approach them over the matter. The case was open and shut. The trader had sold a DAB-radio with a mark on the case and refused to admit the fault. eBay then promised in writing that they would return the funds by a certain date but didn't when that day came. The Financial Ombudsman would not get involved with the excuse that eBay is its own marketplace and Action fraud wouldn't assist because they said that the matter comes under civil-law. What did the BBB do? They closed the case without review. Printed proof of eBay's statement that they would refund my mother and admittance from eBay that they should have returned the funds, post-appeal, obviously too much of a threat for the State's 'good name'. The BBB defends monopolies, it defends itself; what it doesn't do, is defend victims of fraud.

Thank you to BBB I’ve got my funds back that was holding from a Company! I live in Italy so there was no chance for me to getting attention from the company that was holding my money despite their ToS and the company’s support was ignoring all my messages. Thanks to BBB I’ve got attention from that company and the holding funds was then released! Thank you so much to BBB!

THEY'LL EMAIL ME THAT THERE'S A RESPONSE, BUT BY THE TIME I GET TO IT, IT SAYS CASE CLOSED BECAUSE I DIDN'T READ THE MESSAGE ON TIME. I CALLED THE WRONG LOCATION, AND THE WOMAN FROM THE CO SPRINGS OFFICE WAS VERY RUDE. THEY'LL LATER REQUEST I FILL OUT A HIPAA FORM BUT, IT'S A POP-UP AND I CAN'T EVEN PRINT IT OUT. IF PEOPLE WANT TO KNOW IF IT'S WORTH COMPLAINING TO THE BBB, NOT SO MUCH. NOT AFTER ALL OF THIS.

Don’t bother! I’ve wasted months with this lot for absolutely no resolution or support from them. They literally pass on your comments to the company you have raised a complaint against and do nothing. It close your complaint leaving it unresolved with no support I don’t actually understand what the point of BBB is other than to waste peoples time. I’m seeking legal advise against the company I raised a complaint about and now BBB for their false advertisement and useless behaviour.

I never thought I would be reviewing the BBB until now. Long time small biz owner who paid for BBB membership and accreditation for years. A+ rated always. I am 84 yrs old and had hip replacement in Oct 2023. I was hospitalized and then in assisted living for 7 weeks and returned home Dec 20th 2023. I find emails threating me from the BBB for violation of trademark infringement for displaying the BBB logo I have always displayed. Angry I reached out to the BBB and no lone returned my calls. I should also add my A+ rating dropped to an F rating while I was gone. Finally I spoke to their legal department and because I missed 2 months payments to them while in the hospital they dropped my accreditation and rated my business an F now. They said I can re apply in 30 days. There is no way in hell I will ever be a BBB small business subscriber ever again. This is so unprofessional on so many levels it makes my blood boil.

READ THROUGH THESE REVIEWS. You'll quickly see how many of them are not reviews of the BBB, like they should be. Especially if you look at the 5 star reviews. Most of them are about other companies and the poster misplaced them here. As of right now, it says that 10% are 5 star reviews for the BBB. If you ignore the incorrectly placed reviews, there is NO WAY it's as high as 10%. I'm guessing it would be closer to 5%. That's just an interesting quirk in the data that I suppose is going to happen when you have people who aren't really paying attention to what they're doing adding rating data to a separate rating system. One 5 star genius in here placed really poorly formed negative text about Trustpilot under a 5 star review for BBB. He called Trustpilot a "want to be BBB', yet he has posted many other reviews on it, all being one star. Obviously an extremely dissatisfied guy.

Don't trust them! This shameless company shelters any paying member. It will remove your honest reviews for these paying members, no matter how bad they actually are. On the other hand, many decent companies got F in its website due to lack of membership payment.