Bay Alarm MedicalReviews of bayalarmmedical.com

Received new base from them and the remote would not sync with it. After over an hour on and off hold their final solution was to send a new remote necklace to the tune of over $45 saying it must be the battery is low. I asked about replacing the battery, the tech said that was not possible. BUT there is a screw on the back and you can remove the cover and replace the battery. Somehow we had a older necklace remote do not remember how we obtained it, but took the battery out of the one she was using placed in the old remote and magically it synced and worked flawlessly. Why was I told that replacing the battery was not an option when clearly it was replaceable and you can purchase one for around $8?? Seems it was not the battery but something with the new base and the remote was not syncing. Bay Alarm Medical is fortunate to continue to have our business. I know now in the future to take what the techs are saying with a grain of salt as they say.

I lost my button watch outside but base unit sudenly responded as if I had pressed a button which I had not. I called to report this and order a new watch. Customer service representative Vivian suggested that someone had found watch outside my house and pressed the button. She led me through process of disabling the button and ordering new watch. She was polite, friendly, knowledgeable and very helpful.

I don't live in the same city as my mother who uses the device, so I was grateful to have helpful service for her while she is unable to perform her monthly tests.

Quick service

My experience today was perfect Sarah was professional and so nice. BAM gives me such a feeling of safety. That is invaluable to me. My equipment works perfectly and so easy to operate.

I use the watch-xl & they only last around a year. For me, getting the insurance keeps your out of pocket cost down when this happens. This is the 2nd time for me to deal with this issue.

Agent was very patient with me even though I didn’t understand the equipment configuration right away.

Preya was great very polio