Bay Alarm MedicalReviews of bayalarmmedical.com

My 97 year old Mom who lives alone has had the Bay Alarm service for years. A week ago she pushed the alarm button by mistake. She could not understand the Bay Alarm rep because the speaker distorts when the rep speaks too fast and too close to the mic. Now, when the elderly person does not respond, Bay Alarm first calls them to be sure they are ok. Then they call the phone tree of family contacts. When they called Mom, they could not get thru. They then called the ambulance which did show up to the surprise of my Mom. I would think Bay Alarm would have called me as her emergency contact to notify me that Moms phone is blocking their calls. Unbeknownst to me, Moms new phone I installed had "800" number blocking turned on automatically. It took me to call Bay Alarm to ask why they could not get thru. I feel they should have notified me that they cannot reach the #1 client, my Mom. So I called and it took 30 mins for Bay Alarm to suggest, " we use 800 numbers from our call centers. Maybe you're Mom has a block on her phone." Once I checked, her new phone did have the block on. We corrected that problem. But I also asked Bay Alarm to make a note on my Moms chart to talk clear and slow when they respond to her.

The service and pricing were fine, but I was encouraged to pay for a full year for a slight discount. They told me they would return any unused portion if we didn't need it for a full year. After five months, my mother passed, so I returned the unit, have confirmation of returning it, but they failed to refund any money. After repeated efforts to collect, my phone number is blocked. Such a terrible way to treat a grieving family.

I am very satisfied with my alarm and with the company product. However, when I had a question regarding a charge on my account, I was unable to understand the person trying to help me. I hung up and tried again with the same problem. Probably need an extra blood pressure pill this morning.

Chris was so informative, and helped me select the most appropriate device for my husband. No high pressure sales tactics, just honest and knowledgeable information. I hope all your agents are as good to work with. Thank you, Chris!

Husband was in hospital when I ordered the device. He is home and doing well. Never opened the box containing the device. Called to return it and because it wasn’t in their time frame for return…I will not receive any refund. How sad is that. I would understand had we used it but it is brand new and the box was never opened.

Easy to set up and seems to be working well

Very helpful and friendly. Made changes that I needed done.

Ben was very helpful