Bay Alarm MedicalReviews of bayalarmmedical.com

She was really good.

I want to give you a comparative statement. McKenna, who helped me today could not have been finer. She was cheerful, dug into the problem, and took time to solve it. She was a superb communicator. A+++! My previous experience with a device that never worked was dreadful. The representative actually told me to contact the manufacturer. I was told that it was out of warranty when it had been given to me as a Christmas gift and the un-advertised warranty period would have expired before I even received it. At start-up time, I told a representative that I wasn't seeing the described lights and the rep blew off the comment rather than analyzing the problem. McKenna restored my faith in Bay Alarm by her superb service.

We experienced excellent service with Eric today. He was extremely patient with me, and I really appreciate it.

Ben was the agent who helped me update payment information and how to properly run a test on the device. This is my sisters account, but she needs help with this sort of thing so I am the backup for her. Ben explained the components of the system and how to charge the receiver. He tried to get her on the phone but she didn't answer for our three way call. I said I would try her later.

The staff at Bay Alarm Medical is professional and listens to your request or needs. I’m very satisfied with their service. I have contacted them to test my device monthly both at home and while driving. They have always responded instantly. I will recommend them to family and friends.

The young man I spoke to was clear and concise. He was knowledgeable and walked my 90 year old mother through steps to update her device. He then called me back to explain what had occurred and what to expect next. He was a pleasure to speak and work with.

Polite and helpful

This company already came highly rated for overall excellence as a medical alert service by the NCOA as well as for its customer service and Zach, the representative whom I was able to speak to in order to guide me through the whole entire process with choosing my plan and also placing my order, was absolutely the best from start to finish and deserves to be commended for not only his impeccable customer service skills but also for being personable and professional as well. Unsolicited testimonial and thank you kindly again, Zach.