Bay Alarm MedicalReviews of bayalarmmedical.com

Device was fairly simple to set up (once we realized it auto-connects to cell service - which is awesome!), and agents really do respond quickly, but was too heavy for my mother to wear around her neck. Despite all my calls and research, I chose the wrong model. When I went to exchange for another (lighter) model, I was told I would need to 1. repack initial equipment (which is fine) 2. make my own label (address not easy to find) 3. return at the post office 4. pay shipping charges 5. insure in case it is lost In 2026, most reputable companies require a few clicks and a label is printed (or emailed), and smaller packages placed in mail box for seamless return. These extra steps would be a BIG inconvenience to someone who was using the device, and did not have a family member to assist them.

I spoke with both Justine and Jaylend on 2 different occasions regarding an upgrade to the unit. Both were very helpful in reviewing my options, answering questions and processing the request. Since it was ordered on a holiday weekend a request to track the shipment was also put in place.

THE FIRE DEPARTMENT CAME TO FIND US IN A CROWDED RESTAURANT. The device went off while waiting in line to get in, no abrupt motion, nothing. We told the voice on the watch AND the two people who called sequentially we didn't need anything, and they STILL sent the fire department. On one occasion this service was helpful because it detected a fall, but it has also detected 10 other "falls", sometimes when sitting down watching TV or reading a book; no sudden moves, nothing at all. The smartwatch itself starts to speak (embarrassing--and as garbled as a 1980s drive through) and then two calls follow. On top of that, unless you charge it twice a day you'll run out of battery; this is early 2000s battery technology. I paid for an entire year, and just 3 months in I've had just about enough and considering other options. It's hard enough to get a senior to use one of these things, but the awful service makes them determined never to use one again. Ugh. AWFUL.

Customer Svc rep was very friendly and patient.

The person I spoke with ( Sarah I think?) was very helpful and clear about the problem I called with and we resolved it, and she also cleared up some ambiguity about my mothers address, which is important!

The woman I talked to was especially pleasant and helpful, and was able to answer my question promptly. It was a very satisfying conversation.

I’ve been protected by Bay Alarm Medical for several years. Luckily, I have had no falls or medical emergencies during this time, but Bay Alarm Medical response immediately every time I test my device. Their service is quick and the staff are professional.

They help with all the equipments I need to stay safe. Always answer my questions and help me to fix what's wrong. Staff is knowledgeable about their equipments.