battlehawkarmory.comReviews of battlehawkarmory.com

BattleHawk Armory advertised a product at a specific price, which I attempted to purchase. The company refused to honor the advertised price. While a disclaimer was present, the advertised price was still displayed and induced the purchase attempt. I filed a complaint with the Better Business Bureau requesting that the advertised price be honored. BattleHawk Armory rejected the request, and no resolution was offered. Based on this experience, I believe BattleHawk Armory’s practices do not align with BBB standards regarding truthful advertising, transparent pricing, and good-faith customer service. Consumers should be aware that advertised prices may not be honored. I am disappointed with the outcome and would not recommend this company based on my experience.

They Refuse To Help, Cheated us out of $159.00 on a Christmas Gift for our son. Sent the Wrong Product / Would Not Help. Look At All of the 1 Star Negative Reviews Posted and BBB Complaints.

They Refuse To Help , I sent them 3 emails and pictures of the Item Sent with the Invoice, Terrible Customer Service. #1 Order just delivered, It is not the correct item, This one sent is plastic, not the correct AXG Metal Alloy Grip Module for $250.00 PLEASE HELP #2 What you sent me is a $69.00 Sig Plastic Grip Module in a Sig AXG Metal Alloy Grip Module Box it looks like someone switched them out, in store or in the warehouse. #3 The correct grip module is all aluminum with removable "poly" grip panels held with 2 screws on each side also has removable back strap. From: John T. customer service. We sincerely apologize for the inconvneience. Our warehouse has never had a return of this item nor do they open them up. You will need to reach out to Sig Sauer directly on this matter for replacement concerns. THEY CONTINUE TO PASS ON COMPLAINTS / SIG SAUER DOES NOT PACKAGE WHAT THEY SELL INCORRECTLY. This was a returned item / or it was switched out in store and sent on to me in an unsealed box. All was explained to John T. still no help. LOOK at ALL of the 1 Star NEGATIVE REVIEWS and BBB COMPLAINTS.

I’ve been a customer since 2020 but no more, I ordered a pistol on December 9th and was told today that the ordered had been cancelled per my request. I’m sorry but that’s a complete lie and I will never order from Battlehawk Armory again. I have all the emails, the reply and responses by me and with BattleHawk Customer service and they said once an order was put in it couldn’t be cancelled….. liar liar pants on fire. Had to order it from another FFL today and it cost me $150 more, I asked BattleHawk did they want to give me a store credit to make this right and they said “NO”

Ordered a Traditions Kentucky Percussion Pistol Kit from this company and when I received it the factory plastic packaging was cut open allowing access to parts. Some of the items were not in their intended slots and were loose within the packaging. This immediately makes you question the integrity of the item as a whole, and raise suspicion to why it was previously opened. Prior to opening the package further to varify if anything was missing or had been replaced with something broken, I contacted the company via text, which is their convenient way of dealing with customers. Upon letting them know my concerns and lack of confidence in this potential dangerous item, I was told it was not their concern that I needed to contact Traditions. They stated they sent the item unopened, which was obviously not true, I advised them they were responsible as they were the ones that sent this item to me in this condition, not Traditions. I was told this was not a debate and they blocked me. So you decide if this is the type of company you want to send your hard earned money to and trust they will be responsible and trustworthy. I won't ever.

They suck. They don't know their own inventory so they charged me for a gun, didn't have it in stock, didn't tell me for days, still waiting for my money.

I have purchased several firearms from them with no issues. Great selection and prices and fast shipping.

They have poor, missing, and sometimes incorrect information for the product listings. Their customer service is awful, and their return policy is predatory. If you need to return something, even if it's because they give the wrong information, they not only charge you for shipping, they also charge a 10% or minimum $25 restocking fee. This company hates it's customers.