battlehawkarmory.comReviews of battlehawkarmory.com

Super fast shipping no issues at all

Battle hawk armory has great customer service. Excellent products is there for the customer.

Super smooth transaction and shipping to my FFL. Easy! Battlehawk is on my daily list for things I might need or even things I don’t but the deals are too good to pass up.

Great deal on the GX4 Carry from BattleHawk Looks and shoots great. Fast and accurate processing/ delivery

Great selection. Sales every day

This is a great company to deal with. I’m a frequent shopper here because of their great pricing, fast shipping, and good customer service. Though the vast majority of my purchases here have gone perfect, I did have one time where they sent me the wrong ammo. I called in, spoke with someone in customer support and I had a return shipping label within 10 mins. Something else I appreciated was the representative actually had a personality. He made a joke, apologized, took care of it and it was a really good customer experience. I sent back the wrong ammo, they sent me the right ammo, it worked out great. I recommend these guys to everyone who lives in a free state.

Terrible customer service. My e-mails regarding a product concern were completely ignored for ten days! I finally got a response to my inquiry regarding a possible exchange, their shirts run small. I was told “No return or exchange is authorized on this product.” Buyer beware. I will not purchase from them again.

I found a used Walther 22 WMP handgun for $200 on their website. I purchased it as well as the required shipping charge in full and received the confirmation # and was expecting it to be sent to my FFL dealer. It was debited out of my acct, done deal. A little while later, I happened to look in my Battlehawk acct and noticed that I had no orders. So I looked in my email box and noticed that I got an email from them stating that I received a refund. I opened the email and it simply said due to a pricing error, they refunded my purchase and canceled out my order. I quickly looked back on their website and it was immediately put back on for sale, but now priced $75 higher at $275. This was at 730pm in Arizona, so 830pm in Iowa. Battlehawk closes at 5pm so that tells me that the owner/mgr gets a notification when something sells online and he/she just did all of this from his/her couch. Now, if they would have noticed that they priced it wrong prior to me paying then they would have had the right to change it. But because I had already purchased it, it was by law, mine. There are laws to protect consumers so that companies like this don't test the water with pricing (like a bidding system) to see how much they can get for something before it sells, enabling them to raise the price. Therefore they have actually committed a crime (theft) by keeping MY gun and not shipping it out. If I wanted to go through the time and effort to pursue criminal charges, and a civil suit I could. Even with them refunding my money after, it doesn't matter. I didn't give them permission nor agree to it. Its like a big boy way of "Indian giving". If I sell a car to you for $5k then the next day I realize I could have got $5.5k I can't just go to your house with the $5k set it in your mailbox then take off with the car, all while your inside watching tv not realizing this is happening. But, if I had it advertised for $5k then realized it's worth $5.5k before I sold it, I can simply tell you sorry I'm changing the price (since I hadn't sold it yet). They never even called to apologize, nothing. They don't even know if I know I'm not getting the gun. It also locked up the funds debited from my acct for 2 days while the refund was pending. If I wouldn't have looked in my acct I'd still be sitting here thinking my gun is coming. The business is extremely unprofessional. If I would have known they have such awful reviews and bad reputation I wouldn't have ever purchased anything from them. I also noticed that they had a fine print message on the purchase confirmation that stated I had to tell the FFL dealer that I was using to email them their FFL lic # or it wouldn't be shipped to them. That is again so unprofessional and unheard of. PLUS, their $10 off coupon code for signing up doesn't work. They definitely could care less about actual customer interactions and especially not about customer satisfaction. They just do what they want. It's funny, I read part of a review asking why they have such cheap prices. Uh, they don't. Simply bait and switch. That same gun is on sale right now at a couple places for $329 including a local store. After shipping and a transfer fee I'll just get a new one. No way Id pay their updated $275, plus fees for it used. Id give them zero stars if I could. To Battlehawk, before you respond pretending to know the laws do the research, I already have. We both know you know you can't do what you did.