Bath & Body WorksReviews of bathandbodyworks.com

I have been purchasing the wallflowers for years. Recently on these last two orders the wallflowers does not give off a fragrance. I will not be purchasing anymore. Something has changed.

Wife ordered the Mother’s Day bag with additional items. The box arrived damaged. When we opened it the decorative bag was wet and smelled horrible. We soon realized it was urine. We called customer service to talk to a supervisor and we were told it would be 48 hours before someone might get back to us. I’m sure glad that Bath and Body Works takes these sort of things as seriously as they should. Needless to say we won’t be ordering from them again.

Done with this place! Spent over 100 dollars for holiday scents during black Friday, I LITERALLY got the box end of January. Well, I decided never to shop here again due to the utter lack of efficiency, and respect for their customers. But I must have forgotten, because I ordered gifts for 2 mothers, 1 week ahead of mothers day. They market mothers day on their web site, one week before and estimate that your products will be there 1 to 2 days before mothers day. Four days after spending 200 dollars I've received multiple emails about how cautious they're being due to COVID and that they will send them as soon as possible. COVID IS NOT NEW! WE'VE BEEN LIVING WITH COVID FOR 14 MONTHS! Stop using a devastating virus as an excuse to not meet your own deadlines, if you can't get them to someone for 3 weeks, THEN YOU NEED TO TELL THEM BEFORE THEY SPEND 200 DOLLARS. It's called bait and switch and you have zero respect for your customers. Your products aren't that great to be doing this with you. I give your company about 10 years and you'll be out of business. You're teaching people not to shop with you!

I came into the store and bought 200 $ worth of the plug ends and the scent. I plugged them in and first day my house smelled amazing. After the first day I couldn't smell anything. The scent was totally gone. I was told they would for atleast 30 days. I will never buy from Bath and body works again.

Horrible.. will never order here again....2nd time my 1 order got lost.. sat forever first time ready to ship.. then...... they sent me a replacement and it's back and forth now stuck in Nevada somewhere... so irritating

I don't know if they changed their shipping process in the recent past, but for such a well known company, their shipping is crazy stupid. They'll send it when they want to and not before.their shipping times listed are a blast from the past. It should read, "We have no idea when you'll get it, but shut up and wait... and wait... and wait." Currently like ordering from a company without any experience in shipping. This company has zero ability to ship and zero cares about it. I had thought of ordering for Mother's Day, but then remembered it probably wouldn't be there till the 4th of July. They cannot possibly just be this incompetent. It is so bad, it has to be intentionally negligent.

This company should be put out of business. Their customer service is zero. I printed two gift cards from them for my nieces. Since they were in paper form and due to Covid, the actual card would not be shipped. I went to store to change the paper for the actual card and I was told that I cannot do it. I have to buy their crap. They could not change the paper for the actual card, so I can give it to my nieces. I do not know what is the issue since William Sonoma, Pottery Barns, Victoria Secret changed the paper for the actual card and I have done this on numerous stores but Bath & Body said No. I contacted my credit card company and they will change these for another store for me. I am taking my money somewhere else that they care. I also advised my nieces, and they decided not to shop there either. I will try to encourage people to take their money somewhere else. Bath & Body Works stock is going to be pummeled. I will encourage Reditt community to take action too.

Products are great but bath and body works online is absolutely horrible. They do not update anything on your order status and they are never correct on the estimated delivery time frame. They charge for shipping unless there is a promo available. You can contact corporate and it does no good. We pay out our butts for these products and yet receive little to no customer service what so ever. I'm not even upset. Just some communication about where my package is would be nice. Respond to emails or phone calls. That's all.