Bath & Body WorksReviews of bathandbodyworks.com

Terrible customer service. The lady was and not helpful. I ordered two items and found out they didnt have one in stock. So i called to cancelled and she said i couldn't.... i will never order anything again.

They shipped my order with crappy ass lasership, claimed they tried to deliver my package and I'm sitting in the house. Now I'm trying to find out where my package is and the customer rep had the nerve to hang up the phone like I was bothering him for wanting to know where my dam package is. I'm done with online ordering from them, I'll take my chances in the store.

Order#64604983 Absolutely horrific experience!! I placed an order a year ago and it still has not been delivered! I have spoken to countless customer service people on the phone who have not been able to re-ship my order or give me back my money! I have proof and receipts of everything. I finally spoke to a customer service representative today and they told me to go to the closest Bath & Body Works near me and they will be able to give me my order/refund my money. I went to my closest store and they said they do not handle online orders and that they could not help me!! An entire year later and still no order or refund. This is absolutely ridiculous.

Customer service sucks over the phone. They sound sluggish and Sleepy half the time. On top of that, they shipping SUCKS! It’s slow and takes literally 3 plus weeks to get to you 🙄 it’s not like it’s free shipping, it was $5.99 shipping. I guarantee once my shipment gets here, I’m returning it!! I regret ever giving this place my business, lesson learned.

It is stunning in today's era of endless aisle online shopping that Bath & Body Works has such HORRID shipping! Multiple times over the course of a month I had to call about my order, and each time I was assured it was shipping. Zero confirmations, zero updates, zero deliveries and one very frustrated customer later, I finally had to cancel my order only to have them only refund HALF of my purchase price triggering yet ANOTHER call to their customer service team. As alluring as Bath & Body Works' sales and site are, I'd advise you save yourself the frustration (not to mention expense!) and visit a local shop for something from Scentsy, Woodwick, Febreeze or any of the other myriad competitors. Bath & Body Works cares more about profit than customers, and that doesn't smell good for anyone.

The worst shipping ever!! Products just throw in the box!!! No bubble wrap no shrink wrap!! The whole box smells disgusting !! Scents all mixed together very off putting!

The plug ins do not get warm enough to put out the scent. I put one in the bathroom and I had to put my nose in it to smell it. I have stopped buying them just because of this as it is a waste of money for me.

I just received an order of 24 bottles of foaming hand soap. Although I love the product, the shipping was the worst I have ever experienced. The bottles were thrown into a box that was 3 times the size of the order and had no packing or protection to keep the bottles intact. One of the lids was off. I can't imagine the company would believe there would be no damage to liquid containers.