Bath & Body WorksReviews of bathandbodyworks.com

Made a huge $200 order online. And I guess they had a glitch over the weekend and they never told me so my order didn't go through. So I didn't get all my Halloween stuff and I had to order it from resellers because now I can't get it at all. I talked to some of the retailers on eBay and they literally bought 20 of highly sought items. I even went on at 3:00 in the morning the first day of the launch to buy everything they got screwed out of it but other resellers could buy 20 of The wallflowers. They never even apologize to me and the only thing they'd offer was to give me my coupon. But the coupon they gave me I had spend $50. So it was a crappy coupon they wouldn't even give me the coupon originally had! It literally took 3 hours and five calls to fix my order because the website was glitching so bad. Oh and then one of the ladies completely lied to me and she was working at home you could hear a kid screaming in the background. So you're so desperate for employees your people working for home that's so unprofessional and probably stealing credit card numbers. She said they would send me a gift card for the inconvenience but she lied about it because there was no record it look like I was lying. Then I got people from Nigeria? that I could barely understand and they didn't really speak English so it was really frustrating and they made multiple errors. They didn't know what they were doing at all or even the products. And then I went in the store because they won't tell me what they have in over the phone even though I have a disabled child and it's really hard for me to go. And this is literally the third time they have run me up for items I didn't receive. Like the person ringing me up wasn't paying attention and they ring me up for an extra $60 but told me not to worry about it that it would drop off with the coupon which wasn't true. And I had to drive back and it look like I was lying because this person put it in three transactions for some reason I don't know. Why would you ReRe multiple items that you already rang up? The only time I've ever seen that happened was when the employee was stealing that way they could level out their inventory but the person I don't think knew what they were doing. And they never even apologized!!!! Like bath & body works used to have great customer service now their employees don't even care and they're rude and they don't know how to do their job and they don't even pay attention. When I was a cashier I'd always matched the items with the item numbers in the bag and on the register. I've driven to bath and body works six times when they told me they put specific item on hold and then it wouldn't be on hold or they had no idea what I was talking about or they forgot to put it on hold so I had to drive clear across town for 2 hours. Like I don't know if they think it's funny to make someone drive that far. And I had to have someone watch my disabled child and I had to pay them so I lost money out that way not to mention the gas money. And they just don't care. Like I was so frustrated today I broke down and cried because it took hours to fix all their mistakes. I'm definitely not spending all the money I used to do and I used to spend thousands and thousands. But after getting treated like sh#t every single time and having to cry for people trying to rip you off I don't know if it's worth it. and now their candles when they burn they smell like burning lead like something's wrong with the wicks and it smells like burning plastic so they've definitely change the formula. I mean you saw the video were they were fighting people in their store. Like those are the people you hire? They did so many inappropriate things in that video. I worked at the mall 13 years you let security to do that. I literally had a drunk guy try to punch me in the face that came in at 3:00 in the morning because we were open that late at my job. We were right next to a bar and he was just an angry drunk and didn't like women. Did I hit him back? no I walked out. And seriously like they don't know simple words like they don't know what pedestal means. Like and it's just not one employee it's multiple employees. Like they don't even know the terminology. Ugh.

Ordered some candles. 3 were okay. One had bubble wrap around the middle and the lid end. No bubble wrap on the glass bottom end. The glass on the unwrapped end came crushed and broken into tiny slivers! The inside of the box was not bubble wrapped on all 4 sides but only 2 sides! Plus I have to pay to send it back which is not reimbursable. Will never order here again.

I get accidents happen but I will never order online again. I ordered two items almost $100. I reveived another customer's order in error. First I was told to take the order into the store they can ship to correct person as my order is in progress. I called back to verify it was being shipped to me not the other person. It isn't being shipped to me. My items are out of stock and can't re ship. Plus, it takes 3-5 days to be refunded. If it was $25 may not be a big deal. But $94.00 is. I will need to shop in store from now on.

NEVER ORDERING ONLINE AGAIN! This is the second time, so shame on me. I ordered some sale items online, enough to get the free shipping. So when they decided they were all out of what I ordered except for 2 that were left, They charged me for the 2 items and shipping. the shipping was more than the 2 items and I could have gotten them cheaper at full price in the store after the shipping charge. They should really give the buyer a choice if they want the order or not if they don't have what was ordered in stock. It made me feel like I got taken. My excitement changed to disappointment for the second time. The first time was the candle sale for xmas presents, Not only did they not have some of the candle I ordered, They spilt the order in 2 and I went from free shipping to paying twice for shipping on the candles. Not cool bath and body works, not cool.

I am a loyal customer of Bath and Body Works but had a negative experience today. I went to the store in Canton and the sign in the window says they are open from 9AM to 9PM. There was an associate in the store but the doors were locked. While we were reading the sign a FedEx driver was knocking on the door to deliver a package. The associate turned and saw us and assumed we were the ones who knocked and just shook her head no. We walked away and the driver knocked again but no one came to the door. She should have checked and seen what was going on instead of just making assumptions. It was literally five minutes until ten o'clock. She could have just come to the door and told us they open in five minute and I would have told her to change the signage. Extremely disappointing experience.

I ordered online and never received my order on top of that I have to paid the taxes of this.... my first and last experience online. So disappointed 😞

I ordered from the semi annual sale at the start of the sale , I got a confirmation that the order was shipped. This is a lye , it did not show up then the delivery date was changed , this date came and it was changed again , and then again , and then again so I called and the customer representative told me it was on time to be shipped, well this day came around and no order so tracked it again , well guess what the date had changed again, so I called back and demanded for the shippers number they gave it to . So I called shipper they never received package from shipper so I called back and guess what they told me once again some story, she checked and she then told me that some of the items they were waiting for to come into the warehouse and they would ship it in two days . Well guess what this is a lie again . So I called back once again. I really wanted the product because one who can beat the sale. For two I work all the time and do not have time to go into the store. Well finally after the person on the other end of the phone giving me the run around she told me she would credit my account, she did it . but then she told me she would help me place another online order of the left over sale items and give me a 20 percent discount with free shipping what a joke this was. They had two fragrances of the sale items left. Really, so she then said we have the buy three get two free , so I let her help me with this , well this is a joke. She then wants to charge my card again, for more money for more product I probably would not get. I did not get the product which that was a sale I wait on yearly to stock up. Who wants to pay 13.50 for soap when you can get it for under 4 at the semi annual sale. Do not get me wrong I buy at regular price throughout the year. So I shopped a sale that could not keep up with or did not have what they were advertising , got lied to several times. Promises made for discounts that did not get. Bath and body works if you keep doing people like this you will run yourself out of business. I know there are other that did not get and lied to also but apparently they do not care. So beware do not order online they lie. Very disappointed if I could have given a negative review I would have given a -10 . Pathetic

I have shopped at B&BW for years and bought hundreds of items. I was at the West Bend, WI store again today and it will be my last time except to make a return. The customer service was once again horrible, the have no place to try soaps and the did not have testers for many of the products. The person helping me said she would make samples and take me back to try as many as I wanted then abandoned me. When I found her again she said I could only try one in the bathroom now and I would have to smell the others from the bottles. Another woman I asked a question of was rude and mean. I will be taking my business elsewhere as there are many better products available that are better for you, less expensive and where they know about good customer service.