Bath & Body WorksReviews of bathandbodyworks.com

Bath and body works has really changed. I don't get coupons anymore, and they no longer have buy two get one free. They changed it to buy three get one free and they have raised their prices by a lot. It costs like $ 52.00 to purchase 3 items in the body care line now. Kind of crazy. Also, the shopping experience is not so good either. They harass the hell out of you while shopping. Not so good anymore. For that price I would rather go to a nice department store and buy some good perfume that lasts.

I have been a long time customer of Bath and Body Works and after my most recent experience, I will NEVER AGAIN shop there and I will tell all my friends and family NOT to shop there. I purchased several candles and hand soaps on August 15th when the candles were $12.95 to be ordered online for store pickup. After I submitted my order and paid I waited for an email confirmation for days, never came BUT YOU DID INDEED CHARGE MY CREDIT CARD!!!!!!!!!!!! After reading some recent review of online purchases It became clear everyone working there has dropped the ball and several people experienced the same issue. I called customer service where a rude woman seemed to think I was lying about my order because she could not find the order number, I told her I NEVER GOT A CONFIRMATION BUT YOU SURE ENOUGH CHARGED MY CREDIT CARD....THAT IS JUST STEALING!!!!!!!!! I was given a confirmation number of 210821-001222 and was told I would receive a call....never did. I had to call my credit card company who took care of this right away. Now the difference here is the quality of customer service, all you people have a had over a year to be lazy and slack so now its time FOR YOU ALL TO GET BACK TO WORK AND REALIZE HOW YOUR LACK OF PRODUCTIVITY AFFECTS OTHERS! Never again and it's a shame I have spent a LOT of money in your stores.

I’ve absolutely had it with Bath and Body Works’. I placed an order on July 27th, and almost 2 weeks ago now, my package got damaged and had to be returned. So, I contacted them and they told me they could reship it. That was about 4 days ago. Just tracked my package, and now it says a “service disruption occurred” and it’s being sent back AGAIN. I just said I’m done and asked for a refund this time. Ridiculous.

I recently began placing pick up orders from Bath and Body works. A buyer can save the shipping cost by ordering pick up in the store. The down side is the store will cancel your order in 2 days if you do not pick up order. If you are buying an item at sale price you lose the value until it goes on sale again which may be out of stock by then. This practice is totally unacceptable. Two days for pick up is unfair, bad business practice I say. Now, I am stuck without my products I ordered or either the choice to order them at market rate. Victoria Secret, in your re-branding launch, please do better for your cardholders. Cordially. Recent update I was able to chat with a representative who was able to assist with this issue. I have ordered my products and is very satisfied with assistance received.

Bath and body works is so terrible now with their new scents they keep pushing out the retired scents and keep making these new nasty smells the packaging isn’t even cute! And they smell really bad

Have you noticed that all their colognes and scented products now smell alike? An overly sweet, cloying scent its all about the same.

I recently tried to buy a halloween plug in that was advertised on line as recently as july 28,2021.It is already unavailable.I cannot get my local Bath and Body works store on the phone because the automated message doesnot allow me to,then disconnects!I traveled 25 miles one way to see if it was in the store,but it wasnot! Iasked the manager if any more were coming in and she said we get deliveries on monday and thursday.I asked her if she could,in fact,tellme if there were any in the delivery coming in on august1,2021.She looked it up and said there were 2! I gave her my phone# and asked if she could call me and I would come right down.She said yes.This was yesterday aug.1,2021. We did get the call and drove down once again 25 miles only to find out that what we showed her and explained her was a item that had nothing to do with the plug in that we wanted! She them says Oh!that item is not available anymore! I already told her that 3 days ago! What kind of store managers are they hiring who do not have a clue as to what their products are and to waste my time and expensive gas money with no sympathy for the aggravation she put me through.I am finished with Bath and Body Works! Also customers beware!! their candles are parafin based which contain benzene,a known by product of petroleum and a known carcinogen.Every time you think you deriving pleasure from smelling the candles you are increasing your chances for cancer! Check it out online and you will see! The store was in the Poughkeepsie Galleria,Poughkeepsie,NY

So I received a card in the mail for one free full sized item up to $15. I chose my item and added it to the cart. Shipping showed 5.99. Entered the coupon code, did NOT enter my location yet and shipping INCREASED by a full $5 to 10.99. What kind of scam is this! And there is no way to chat or email customer service on a Sunday apparently. They’ve lost my business with this shady practice.