Bath & Body WorksReviews of bathandbodyworks.com

One of the worst online shop. Customer service limited to email and tracking is freaking unreliable. Pity the products are good. Customer should NEVER pay first, for this online shop it should be delivered first before paying!!! Where is the consumer rights here????

I’ve been a fan for many years buying for myself and daughter now grandaughter too, but i have to say your staff at the Roanoke Va Valley View location need to acknowledge the “paying customer” when they are checking out. I had brought a few bottles back my daughter didn’t like & in the past im always greeted and they pull out what I have and help me match up telln me what I can get, then take to register the do the exchange process and im out the door. . This experience was not a good one for my grandaughter to encounter cause she loves smelling fragrances and this time was bday present for her mom but she kept wanting to leave store & not shop. The mgr at register and training employee would not even make eye contact until mgr looked at me and had rude comment when I tried to ask a question. I don’t appreciate that attitude, you don’t have good sales anymore like buy3get3 , now your staff acts like they hate their jobs. Your prices go up and product inside bottles go down. They arent even filled. Luckily I have enough product to get me thru fall and winter so maybe next time I do go in spring of next year the staff will appreciate the client..

I have placed 3 orders and all have had issues! The first order, they just threw the lotions and body washes in to a box and one of the lotions exploded all over the other products! Second order, same thing except this time a hand soap broke!! Placed a 3rd order 10 days ago for some wall flowers. They haven’t shipped it and have cancelled 2 items. I just spent 10 minutes attempting to cancel the order but they refuse because they insist it’s been shipped but there is no tracking number? During this same chat I am attempting to get refunded for the broken soap (that was removed from the box by the carrier before they delivered it) and the agent has gone silent! Twice I have asked about a refund, first time he disconnected the chat. Now he’s straight up ignoring me. They have lost a 30 year customer. It’s hard enough to shop in person because the local store only allows 2 customers inside at a time and there is always a long line to get in.

Came into the store for the holiday scents and was looking around and decided to purchase a few products. As I was waiting in line to pay for my purchase, a manager or someone close to that comes up to an employee (cashier) and tells her to leave to go do something and mind you ( she’s still checking another customer) there’s plenty of other employees standing around not doing anything. She could’ve ask the other people but no. Maybe it’s just me but I see a racial thing going on here as she is the only Asian employee I see. Btw. I’m caucasian. Or maybe it’s a power trip but it made me feel uncomfortable because the cashier felt embarrassed due to the fact that she did this in front of other employees and customers as well so I just left and won’t support a company that condones such things. Corporate needs to look into this place and see what is going on because you can tell when you’ve been shopping here for quite a while that there are always new employees. You don’t see the same employee twice, besides the manager.

Don’t order online go to the store. Ordered candles September 9th. Package arrives September 24 and it’s hand sanitizer. Now I’m waiting even longer receive candles. Slow shipping and wrong product shipped. It’s ridiculous it’s taking this long. And 2 items where cancelled from order. Wish I just drove hour to nearest store.

I’m a sucker !! I love B&BW however I will not buy from their online store EVER its a scam. They sell products they don’t have and then they hold onto your money for a few weeks. Then they say they will deposit your money back but it can take up to a week. They will also tell you they have sent the items but in reality they didn’t. They will tell you they no longer have the stock because of overwhelming demands this is just one of the excuses they will give. I was surprised that a big company would practice this way but they do. You should be ashamed of yourselves and I wonder if the USA stores act like this? It’s such a shame we cannot purchase from the US site. This has happened to me a few time but not anymore.

They canceled 1/3 of my order. When I talked to one representative "they weren't available at the time the order was fulfilled but she could replace the order now". - they were canceled that morning, and available that morning? The next associate assured me they were really unavailable - So either one or both of them were lying.

Bath & Body Works use to be my favorite store. The quality of service has significantly changed over the past year. I ordered numerous items and received confirmation and processing of said order within a day. However, it took a week for my order to ship which would have been fine if it had not been for several items now being out of stock in my order. Contacting customer service about my concerns was not easy as their phone number remained constant busy for many hours. Further, the emails one cannot respond to either which did not use to be the case. And, using the online chat is definitely not user friendly and basically useless. I informed the customer service person on the other side that I felt if my order had been shipped at a more appropriate time that my order would be fillable as my items were all available when my order was received, paid for, and processed the week prior. I was not given any adequate answer about this and will not be buying anymore from Bath & Body Works. Received from customer service was like ahh sorry oh well! Appeared like very young and inexperienced person.