Bath & Body WorksReviews of bathandbodyworks.com

Placed an order on the 24th and 25th of Nov. 2021.... LSO claimed they delivered. I have 2 DOOR CAMERAS and they weren't delivered. I called to have them reshipped, items sold out and online exclusives. Now have to wait for refunds. I went to store to try and get them, they would not make the issue right. I had to buy at full price and nothing I had my heart set on, and no accommodations as far as customer service. The closest store is 1 hr away and u went to 4 stores! Ridiculous!!! I WILL NEVER ORDER ONLINE FROM THEM IF THEYRE USING LSO! Worst customer service and supervisors are ignorant and lack what customer service means.

Terrible!! Order 6 foaming soap holders and all were bent, damaged. The box was in perfect condition and there was bubble wrap on each one so apparently the packer just loading 6 items from the damaged pile into my box! How disappointing! I don't think I will be ordering anything online from them again!!!

Buyer Beware !!!! Please don't shop online you will never get your order

This was horrible, I would have gotten better results sending a 2 year into the store to pick stuff out. I ordered 10 items. All in stock when I ordered. After a week, 3 were cancelled because there were out of stock. After another week, I still hadn't received the order and called and the order was stuck because 3 more were out of stock.

Horrible experience shopping online from this store. It said my order was delivered two days ago, but it was nowhere to be found. I want my money back!

I really like bath and body works, but they have partnered with what must be the worst shipping company in TX, LSO. It's been 3 weeks since my package made it to Houston, and they haven't been able to get it to me. I want a refund.

I want to share my experience with two companies, Bath and Body Works (BBW) and Lasership. I placed an online order in the early part of middle November from Bath and Body Works in order to (hopefully) beat some of the holiday shipping, especially since it’s known the mail will be grindingly slow this season. They confirmed my order and shipped the order to Lasership that day. Over 10 days passed and Lasership proclaimed they still didn’t receive the package. When I contacted Lasership they said I had to contact the seller. I contacted BBW and they confirmed it was shipped to Lasership and they should have it. After going back and forth with this blame game and getting nowhere I contacted a rep at BBW to report my concern that I won’t get my shipment in time. She said they were having alot of issues with Lasership and they were going to resend my order for free using 2 day shipping not using Lasership. We confirmed that all items were in-stock. She said they were and she put them on order to be shipped that day. I was told I would receive a new email with the new shipped order that night. I didn’t receive the email but gave it some time. By noon the next day I contacted BBW customer service to see why I didn’t get a new order email. I was then informed that one item was out-of-stock so they weren’t going to ship anything until it was available… which wouldn’t be until next year. I was unhappy that I was told the item was in-stock and put in my order, but what bothers me most was I wasn’t emailed about this. Instead of letting me know and either substituting or cancelling that item and shipping the rest of the order it would’ve been left in Limbo until next year. After talking to the other BBW customer server we decided to cancel the out-of-stock order and ship the rest of the order. I made sure we went through the rest of the order to make sure everything else was in-stock which he confirmed they were. I’d get two new emails- one for the new shipment and another for the cancelled product refund. At the end of the day I still hadn’t received any new emails so contacted BBW again. The new rep said that the order was on hold indefinitely because now 4 out of 6 products were out-of-stock. Once again I got no email about this. I don’t understand why after an order has been placed that item is removed from inventory so it will actually be put in the order. It’s common sense people. I asked why I wasn’t getting emails about these issues and she proclaimed I gave them the wrong email. Really? I only get emails from BBW several times a day, my email’s in my online account and I was getting order emails until the order was sucked into the Lasership black hole. She implied that me not getting the email updates was my fault until admitting they dropped the ball. After the bad experiences and constant battles with Lasership and BBW I just canceled the whole order. I normally don’t order online with BBW but these were requested gifts that were online exclusives. I will still shop with BBW in-store but I will never EVER order from them online again and will advise everyone else not to. The poor communication, lack of transparency on out-of-stock items and just holding orders is unacceptable. I’m also concerned about their partnership with Lasership which, after doing research, is a VERY shady company and the US government has even went after them for illegal activities and smuggling. Check out Lasership's Wikipedia page and there are also plenty of reports, complaints and videos online of Lasership deliverers actions including rampant damage and theft. This is making me lose faith and trust in BBW and I question their morals in working with Lasership, who should really be shut down. I no longer trust BBW on having anything shipped and I advise people to not order from them online anymore. They lie about inventory and literally have criminals delivering their orders- if you even get them. I will just have to tell family and friends if it’s not available in the store you aren’t getting it. It’s sad but BBW has been going downhill for years now.

Bath and Body Works suck rocks!!!! After they solicit a sale on my private e-mail, they ship my ENTIRE 22 pound order somewhere else and give me a little 4 pound box with someone else's packing list and products in it!!!!! Who ever got my package, which Bath and Body has NO idea who, they are getting 22 pounds worth of hand soaps!!!! And now the products are out of stock!!!!! Absolutely the WORST company in the USA to try to shop with!!!!! Horrible customer service, after 75 minutes on the phone I was able to get a refund which I will not really get for another week. They take payments IMMEDIATELY but make their customers wait for a refund!!! Lousy business practices all the way around!!!!