Bath & Body WorksReviews of bathandbodyworks.com

So I've shopped B&BW for many years and have many favorite products, but only recently, everything has seemed to decline in quality. Wallflowers barely put out a scent! Not to mention, if you order online and try to use your multiple rewards, you will indeed likely get cheated out of em... I placed my 2nd to last order of body wash and pump soaps, using not only the current sale price, but rewards and extras I had saved up, only to have the order get cancelled a few days later (after the rewards had expired, of course). This has now happened twice -- makes one wonder 🤔 I'm starting to guess their profits are dropping and quality, and customer earned discounts, among other things, are suffering...

I shop here all the time n my husband calls me a junkie lol. I absolutely love the store here n the staff.. Well I just got an email about the rewards card to sign up for so I did. Why I haven't got before I dobr know??? I then placed an order that day n then went n picked it up n had my card scanned. A few days later I received my welcome n a $10 off $30 total but no points. I called several days later n talked to a man n he put 15pts on my card for a purchase of 15.93. I called this morning bc that does not add up to 10pts per $1.00 n should be 150pts. The lady I talked to this morning said bc I made the account the same day I placed the order I don't get points. I'm very upset about this as I've spent alot of money in the past n would've continued to but will not now n that's sad.. What kinda crap is that. So Bath n body works you've lost an excellent paying customer. A rewards card is a card n scanned is scanned. I've never heard anything like this ever. 😕. Where does it say you don't points if you make the order the same day? If I'd known that I would've waited n git another day. I'm disappointed in yall. One customer service puts 15pts on that can't multiply n then the next day the customer service tells me I don't get any. So, I'm confused but disappointed.

BBW has failed. They recently pushed their orders to Post office to add 10 days to their confirmed email tracking for delivery, then they play dumb. They became cheap liars. My orders are way delayed due to this. A major major major Class Action Suit is needed against them and against the Post Office in this, and it WILL HAPPEN- it's so clear. These cheap SOB nonstop. Where are the rest of you expecting me to save the world by myself? Go to Hell.

I ordered online July 3. The total with shipping was $53.97 and estimated delivery was July 8-14. On July 19th I contacted customer service because I had not received my order or any updates. I was told that order was "no longer available for shipment". She offered to give me a refund. She refunded $45.05. Not sure why she didn't give me a full refund. I guess I will contact them once again to find out about that. Terrible customer service.

Not great. One of my items, wallflower filled with oil, was shipped open and leaked all over the rest of my shipment ($125 worth of product) and through the shipping box. Called customer service line and they only agreed to replace the now empty wallflower despite the other items also being damaged. Cross-contaminated and all the labels and bottles peeling and trashed. Can't give as gifts as intended and so now I'm stuck with WAY TOO much.

I like the items I order from bath and body works but my delivery items are always getting damaged. I ordered wallflower scents and foam hand soap, Three different orders and they were damaged during delivery. The processing center for bath and body works put bubble wrap in the bottom of the box but none on top. I had to reach out to them about each order. This is causing me to not want to order anymore from them. I order for delivery because there is not a store near where I live.

VERY DISSAPOINTED IN TRYING TO PLACE AN ORDER ONLINE! HOW CAN YOU RUN A BUSINESS AND EXPECT CUSTOMERS TO BE HAPPY WHEN YOU CAN'T ORDER ONLINE DUE TO ITEM SHOWING UP AS AVAILABLE AND AT CHECKOUT IT ISN'T AND YOU GO BACK TO FIX ONLY TO GET A DIFFERENT RESULT FROM THE ORIGINAL. SPENDING TIME TO ORDER IS ONE THING BUT WASTING YOUR TIME IS SOMETHING ELSE.

Out of everything don't get to enjoy the $2 soaps and use the promo code or order what my aunt wants for Christmas because they are out if everything when I tried ordering at 8am the day of the sale. Not happy