Bath & Body WorksReviews of bathandbodyworks.com

Just had 21 foam hand soaps delivered from Bath and Body Works. One corner at bottom of box was saturated in soap and had a hole in it. One of the soaps was delivered 1/2 empty and all the other soaps had to be washed off due to being covered in the soap that leaked. More than 1/2 the soap pumps were not in the 'lock' position. There was a single layer bubble wrap on bottom and nothing else. Not the first time I've been disappointed with the way they deliver their soaps. Not sure how they can get away with such careless packing. Can't believe people put up with this. Guess I should have learned my lesson the first time it happened.

I’m so tired of B&BW telling you that you if you buy 3 full size body care items that you’ll get 3 free. Then, you get a free body care item, and free promo item, and 25% off. What they FAIL to tell you is that you can only use ONE code per order. So.. you’re EITHER getting 3 items for free AND NO ADDITIONAL item for free, OR, you’re getting the free promo item, OR, you’re getting 25% off. It’s a complete joke!! I haven’t noticed it before, after spending HUNDREDS AND HUNDREDS OF DOLLARS, trying to understand how they can charge SO MUCH!! BUT, after ordering online, it all made sense!!! It’s what you call a scam! Every single person who works for them should be ashamed for tricking people like they do!! This is just as bad as someone calling and dwindling and targeting older people to get their money! I am COMPLETTER APPALLED AND WILL NEVER AGAIN GIVE THEM A DIME OF MY MONEY EVER AGAIN!! REST ASSURED I WILL BE TELLING EVERYONE I KNOW, AND ASK THEM TO PASS ALONG TO ALL OF THEIR FRIENDS TO TELL ALL OF THEIR FRIENDS, etc. OF THE MISGUIDED PLOT THEY (B&BW) INCUR ON EVERY SINGLE PERSON THAT WALKS THROUGH THEIR DOORS!! I’ve worked in Compliance in a huge Financial Firm for over 10 years. All I can say is after all that time there, if I started working at B&BW now, I would quit. You do not meet the criteria of a company with morals, and I find it sickening. I’m listing my date of experience as today, because it will not let me go back any farther than 12 months. But, it goes back as far as the first time I ever bought something here.

No star!! Went online completed a store pick up-prior to picking up order emailed received from bath and body works some items were cancelled due to store availability. Went to pick items up - paid for partial items received and THE NEXT DAY BATH AND BODY WORKS CHARGED ME FOR THE ITEMS THAT I DIDNT RECIVE IN ORDER!! Called the 800 Number to advise and was offered less than UNAUTHORIZED AMOUNT TAKEN - UPON ME DECLINING DUE TO MY ACCOUNT WAS FRAUDULENTLY CHARGED A DIFFRENT AMOUNT, REPRESENTATIVE PLACED ME BACK ON HOLD AND THEN SAID WE DONT SHOW TRANSACTION REQUESTED MANAGER AND TO MY AVAIL NO MANAGER AVAILABLE AND I HELD FOR OVER 40 minutes

I ordered the black tie wall flower refills and when I plugged them in they smelled like warm vanilla. I reached out to customer service and they said I ordered the wrong scent but I took pictures of the refills and they said it was black tie, they took zero responsibility. They used to be my favorite and I bought them all the time but after this experience I will not be buying anything from bath and body works again

Received a package in the mail that I had placed order online . Soaps are not sealed properly and leaked all over the packaging. Emailed company backwards and forwards 3-4 times for the company to asked for pictures and details in which I supplied . Their response was that they cannot help due to the package not being see through. It just wasted my time then if you cannot help me. Don’t bother buying from here . Overpriced and poor customer service. Not willing to help , but willing to take money. Pretty poor . Make sure you contact consumer affairs and notify them of these poor practices

I received a package a few days ago that was not anything I had ordered. Of course, the outside labels had all of my info but the contents was nothing I had ordered. It did indeed contain the packing list with the correct purchasers information. Upon calling the Customer Service number to ask what I had to do to get this package returned to the company so they could get it sent to the correct person…..these were my 2 options - take it to my closest B&BW store ( MY time and MY gas) OR return it to the company…..again at MY expense to pay the shipping fee . This shipping error was not of my doing in any way, shape or form. I just wanted to do the “right” thing and not keep merchandise that I had not paid for. I wasn’t expecting to have to absorb all monetary costs to “fix” their error. Very Unsatisfactory Customer Service‼️

Bath and Body works’ new return/exchange policy is not customer friendly!! I was told by an associate during a sale to buy 2 of the same colognes and I could exchange them for another scent of same value when more stock came in. It appears that after more than 90days this is no longer true! The policy change was 1 month ago to the day. I will not shop there and tell all family and friends what poor customer service they have at the La Crosse, Wisconsin store and corporate.

I placed an order on Bath & Body Works website this morning, then found the same item for a much better price on Amazon, to be frank. So, literally, a few minutes after I had placed this order I reached out to Bath & Body's customer service, via online chat through their website, gave them my order # and requested it be canceled. After a moment the CSR typed back to me it was not possible to cancel the order; that I had to wait for it to arrive to my home and then I could send it back for a refund. Ok, so my first issue with this is the most obvious...why can an order not be canceled?? And my next issue is...this has to be a key fact Customer Service would be aware of if this is actually true so then why take my order # and shipping info for verification if you can't cancel it?? Not to mention, after the agent informed me of this, I questioned, 'why' and got a generic generated answer right before I was quickly disconnected from the chat. It was the equivalent of being hung up on had I been on the phone instead of an online chat! Honestly, I don't know that I've ever encountered a company that doesn't allow for cancellation if the order hasn't been shipped yet. And to top it all off, once I receive the order and go through the annoyance of re-boxing it and sending it right back to Bath & Body, they will refund me minus the shipping. Yeah. They don't refund you for that. And to think all of this could've been easily avoided had they simply canceled my order.