Bath & Body WorksReviews of bathandbodyworks.com

The company has very seriously degraded in the quality of their products, and the quality of their customer service. I have spent so much time today on the phone trying to connect and get an issue resolved. If anybody understands you, you don't understand them. I then went to the website . There's no place on the website where you can email them. You have to go through the chat instead, and that would be great if it worked well. So much for reliability. I used to love Bath & Body, with their rich fragrances and lotions, but sadly all you get is an alcohol and chemical concoction. The term 'mediocrity' seems kind. If you request a refund and ask if you're getting a FULL refund they will say yes, but then when you get the email it is only a portion they're actually granting you. So much for trustworthiness. after this latest fiasco, I am permanently canceling my account and will do no further business with this 'has-been' company. VERY disappointing.

I had the worst experience today with the Bath & Body Works Plaza location in Kansas City, MO. I called the store regarding my online order, and my interaction with the store manager, Ronnie, was extremely disappointing. I found him to be rude, dismissive, and disrespectful throughout the conversation. During the call, I was shocked and deeply offended by what I understood to be a racial slur directed at me. No customer should ever be treated in that manner. To make matters worse, when I contacted Bath & Body Works customer service for assistance, I was told they couldn’t cancel my online order or even contact the store on my behalf to request the cancellation. I was left feeling completely unheard and unsupported. This experience has left me disgusted, hurt, and extremely disappointed. I have been a customer, but after the way I was treated, I will not be shopping at Bath & Body Works again. I sincerely hope the company investigates this matter and takes customer concerns seriously so no one else has to experience what I did.

Customer Service STINKS....ALL OVERSEAS. No one does anything to help you ~ they love to argue and ignore what you ask them to do!

I would ask what happened to this place. But we all know. They cut corners. I remember back in the day early 2000s and earlier you could go to this place and buy the best perfumes. Perfumes that would last for two days. But now you buy a perfume you put it on, and an hour later it’s gone. You literally have to go make your own to get a long lasting perfume anymore. It’s like the candles, they were $12. And now they’re 25 buy one get one free. You’re literally still paying $12. And the candles got smaller. I guess everything is subject to the economy, it just really sucks because this was my go to place. Now I have to find perfume elsewhere.

Bath & Body Works started out with a bang! Everyone was a huge fan! But then they took their eye off the customer. Mistake #1.

Horrible customer service. Placed order on 6/15 and was charged immediately. Chatted on 7/3 for over an hour and was told it was in transit. Checked today and it was never picked up since 6/20. Nice to lie. Spent another hour on phone and was told they would refund my order. So sorry does not cut it. This long time customer will find a new place to shop.

Very bad service for ordering tried many times for card it sows decline it is not only 1st time every order it shows same and also for cash delivery we have to pay this is not fair. And always bringing with cartoons but not putting extra bag foe gifts

Had an issue with an online order. Customer service was sorry. Thats it. No effort to make it right, and no real answers. Could have been AI, maybe it was??