Bath & Body Works - great fragrance finds in shower gels, body lotions, hand soaps, candles, Wallflowers, gifts and discontinued fragrances. Shop online, read customer reviews or find a store near you!
Bath & Body Works (bathandbodyworks.com) has 1,677 customer reviews on Five Star Index, with an average rating of 1.7 out of 5.
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astryd O.
i had placed a order in mid september and i had just received my package! Then to make my 170$ order that i waited over a month for, ALL MY CANDLES are shattered!!! there was no package in the candles were just sat in there. What am i supposed to do for all the christmas gifts i had planed now bath and body works??
Mandy M.
I am one of the many people who participated in the candle sale this year. Placed my order on 12/2 and have yet to receive even a confirmation it has shipped- my estimated DELIVERY still days Dec 7-15, which has come and gone. At this point I will not be getting a large amount of Christmas presents in time. To add fuel to the fire the ONLY thing Bath and Body Work’s offered as an apology was a 20% off coupon that must be used by Dec 31! Is that a joke?! As if I’d place another order while I’m still waiting on my current $200 order?! I spoke with customer service on Sunday and they had no answers. Just that “the warehouse has your order and it should ship and arrive by Christmas”. I don’t see how that’s possible at this point. Extremely disappointed.
Diane G.
I had never before ordered from Bath & Body Works but I had a coupon, so I placed an order using my phone. I chose two 3-wick candles, and put in all my information, only to get a pop up saying one of my selections was unavailable. If it is not available, why did your website allow me to order it? Then I attempted to order a different candle to replace the one unavailable, and the same thing happened. Finally the order went through but it was charged as two separate orders with two separate shipping charges. I attempted to cancel the order within a few minutes and the website said they were unable to cancel. Customer service via telephone was not much help either. I told them that since they charged me two separate shipping fees, I wanted to have one candle shipped to a different name and address. They told me I could not do that until I received an email informing me of the shipment. I finally received notification a few days later and called them, only to find out that yet again, one of the candles was no longer available! The customer service rep was helpful and processed a refund for my original order and I was able to choose a different candle to be shipped to a different address. Honestly, I have no idea whether either of these candles will arrive by Christmas or whether I will actually get my refund, based on other negative reviews posted on Trustpilot. Plus, I am supposed to be getting a credit for my coupon ($10 off a purchase of $30+ for new customer orders), but who knows when that will be processed. I will keep an eye out for my credit card statement. My local store is fine, but I likely would not place an online order in the future. Another thing to note is their pricing is erratic. One day is one price for an item, the next day it might go down or up, then the next day it will be a different price altogether. As far as I can tell, they do not do price adjustments.
Shawna Chadwick R.
I placed an order on 12/2/22 and expected delivery was 12/7-12/15. Today is 12/20 and it hasn’t even shipped yet. And they have no idea when it might ship. I had Christmas gifts & Christmas candles in this order and they don’t even think it will be here by Christmas now. I have been a loyal B&BW customer since the 90’s but this has done it for me..I’ll never buy a single item from them again. This is some of the most pathetic customer service I’ve ever encountered.
GALA C.
Online do not come on time sorry but it's not acceptable
Ness N.
Whoever is on their chat agent, must be in another country. Horrible grammar and punctuation, couldn't understand what I was saying... Never again will I order from them. I then tried the phone option, which was even worse. After an hour of waiting I was connected to some nasty person who could care less. NEVER AGAIN
Evangeline M.
Placed an order on December 8th and still and they still have not shipped out my items. It’s now December 17th! This company is total garbage and they make so much money they don’t care about their online presence . It’s ridiculous . I hope this company gets sued
Emily
I bought 10 candles December 2nd and still have no tracking number, I have contacted customer support and they’re saying maybe a day before Christmas Eve. I just think it’s ridiculous to make people wait so long especially without any warning before I purchased that my stuff was going to take over two weeks to not even be shipped.
