Bath & Body WorksReviews of bathandbodyworks.com

Ordered online. Went to pick up in store. They could not locate my order and was quite disappointed when bought again in store. After 3 days, no pleasant smell

Ordered on 04/10/2023. Entered all the details of order etc on the telephone as asked. Came to know that the “Damaged package was returned to shipper by FEDEX on 04/26/2023”. Asked to talk to customer service agent. I had to provide name, address, order number, email address etc. again, inefficient but even that was OK. However customer service then asked me to confirm every item in the order. I asked why are making customers to go through hoops when package has been delivered back to you already? I was informed that she needs to confirm everything again. What a waste of time! I searched for the order from emails and read through every item as was insisted. Question is why do you ask details twice and then add some more? It in their own CRM system. Just irritating or not caring service! Looking at reviews by many others, service looks below par. I wrote this to ensure that they have great products however, customer service needs a review. Service is as good as the weakest link!

Never order anything on line with them. I ordered an e-gift card that never been delivered after 1 week. The customer service couldn't do anything about it, so I needed to ask for a refund. But even after that, I needed to follow up closely to finally get a refund 1 week after my request. To summarize, 2 weeks lost and I thought that I would never see the money I spent for the e-gift card.

I have been purchasing Bath and Body products for years. I am very disappointed at the constant change of product lines. You have turned into a candal and a facial shop. What happened to the tubes of moisturizing body wash? In addition, You change product fragrances so often that you can't even fall in love with something as it will disappear as fast as it became available. I am extremely frustrated with Bath and Body ad thinking of drooping them. Give us back the regular product you one had....rose water and Ivy, lilac, aromatherapy scents. I hate candals and I am not interested in your shower or soap line any longer. Go back to the basics please.

Worst customer service! Received my order with one candle completely broken, glass eveywhere in the box, tried calling the customer service number where you only have one option, which is to give you the delivery confirmation number, and that’s it, no way to talk to anyone, the email address that is on their site for customer service sends an automated reply that this email is not being monitored, tried chatting, no answer… seriously!? Never buying anything from them ever again. Won’t encourage a company that treats their customers like this.

Bath & Body Works has a very questionable satisfaction/return policy. My wife and daughters purchase candles and misc merchandise on a regular basis. They usually have no real issues. However, recently a batch of candles that they ordered arrived with defective candle wicks where the wicks burn out and will not stay lit 1/2 way thru the candles. Bath & Body Works is aware of this issue. Their store employees like to play judge and jury regarding exchanges and satisfaction policies. They refused to exchange bad candles for replacements after seeing proof that they are defective. Their policy is as follows: At Bath & Body Works, we offer our customers a 100% satisfaction guarantee. If you’re not completely satisfied, you may return products purchased from us that are in new, gently used or defective condition (due to materials or craftsmanship) for a refund subject to the terms of the Return Policy. Be warned that Bath & Body Works employees will help you ONLY IF they feel like helping you.

I have successfully and happily ordered products from BBW for years -- especially candles. In November, 2022, I placed an order worth about $65 dollars and was pleased when it arrived within a week...until I opened it. Somehow, I had received a different customer's order in my box. Because my name was on the box, it showed as delivered, but the items and packing slip inside were for a customer in a different state. First, I reached out by email, but received a response saying that emailed was not monitored. Next, I tried the online chat bot and, eventually, and online agent. I was told they'd emailed me a return label. After a week, no label arrived, so I called. Ling story short, I spent over 90 minutes in conversation with the most rude and unhelpful customer service person who was clearly out if country and using and unreliable internet phone connection. After all that time, we were disconnected. I never got my order, and I still have a box of someone else's things that I do not want. I live more than two hours away from the nearest store, so trying to return things in person is a real hassle.

Shea butter really???? It STINKS. I smelled quite a few creams in your store and that hint of nasty Shea butter they all almost smell the same. You ruined it. Then you once again stop selling the BEST Hyaluronic cream. Done... I'm over it.