Bath & Body Works - great fragrance finds in shower gels, body lotions, hand soaps, candles, Wallflowers, gifts and discontinued fragrances. Shop online, read customer reviews or find a store near you!
Bath & Body Works (bathandbodyworks.com) has 1,677 customer reviews on Five Star Index, with an average rating of 1.7 out of 5.
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Fireblaster W.
Money taken from my account, bank confirmed it was processed and they say they never received the money. Operator on the phone was not the tiniest bit of help. 24 days and still nothing, great Mother’s Day gift
Diana D.
I recently attempted to order online as I usually do. However the process is no longer easy. Instead you are asked to choose a store to pick up the item. The automated response is useless. Even though I continue to ask for a phone number to speak to a live person, it keeps telling me they can help me and to provide an order number. I am a very dissatisfied customer. Even after I said I am disabled and wanted item shipped, the automated response continued to ask for an order number and to choose a store to pick up items.😟
Mimi
It appears that BBW doesn't appreciate their customers. Didn't they get a new CEO a year ago? Hmmmm! Perhaps this company is not a good stock bet. This week, I was visiting the area where this store is located (75013 zip code), and accompanied a friend on her shopping trip. I asked a salesperson about the cost of an item, and was taken aback when said salesperson looked at me up and down, and then told me that I could not afford the item I was inquiring about, and veered me towards a cheaper product. I was dressed neatly, conservatively, and presented myself politely. However, this salesperson, for whatever reason, made a judgement call. Perhaps she thought she was being helpful, but her action was inappropriate. I tried reaching the company to advise of the need to retrain their employees, but the only way to speak to someone about such things is via their customer service telephone line. I gave up after a half hour wait. Later, I found out that most BBW customers don't get through when they call. Sad that this company has gone downhill. Most companies make it easy for their clients reach out to them. BBW has made it clear that they don't want to hear from their customers. I've noticed their stores are increasingly empty at the mall. I'm putting today's date as the day of the experience, but the experience happened this week.
Gracy B.
The products are ABSOLUTELY useless!! Bought a thousand wishes recently, and it smells like medicine, baby lotion and has an after smell of PUKE!! Will poop in my pants and rome around and still smell better.
oliv M.
Too expensive!
Fran
Their customer service is absolute trash. You cannot even speak to someone in the United States. This company has been going downhill and lack of support and customer service is just gonna be the icing on the cake.
jennifer T.
I absolutely loved the look of the sea turtle Wallflower and it actually looked like stained glass. The colors are perfect for any beach or nautical motif. Unfortunately, the appearance of the wallflower does not match the effectiveness of it. The wallflower stopped emitting any fragrance after a short time and when I checked it out I noticed there was no heat coming out of it which is how the fragrance is released into the room. Unfortunately, Bath and Body Works have changed their return/exchange policy so I’m unable to use my beautiful wallflower and now I have to purchase a new one so that I can use my already purchased wallflower fragrances that I love. The customer service person was extremely nice and totally understanding about my situation, unfortunately she was unable to help me due to company policy changes in regards to returns and exchanges of defective products. I understand Bath and Body Works not wanting to return my money but I don’t understand why they won’t replace a defective product so that I can continue to enjoy their fragrances. In the past Bath and Body Works has always been very accommodating with any purchase that was defective. What a shame that they no longer put their customers first.
Jennifer M.
I have 2 of the 3 wick candles. They are a little below halfway burnt but will not stay lit. I love the scent and took them back to the store I bought them at. I was told I shouldn’t have burnt them as much because they can’t do anything. Makes zero sense. How am I suppose to know when they are going to stop burning. Will never buy them again.
