Bath & Body WorksReviews of bathandbodyworks.com

Just done. Candles have very little scent, the wicks have gotten really bad and yet prices have gone up consistently. Dropping quality and greedy pricing is a dangerous business model. I’ll pass, thanks.

Placed my order on December 11. Items were not shipped until yesterday, the 19th, and they will not arrive until the 22nd (was told the latest delivery date is 12/21). Now I can’t give them away as holiday gifts anymore. The website lied about its guarantee delivery date. Their shipping service is lazy and a joke.

If I could give a 0 I would. I shop every 2 weeks with bath n body. I placed an order in December 1 st. When I placed the order I was suppose to receive it by the 15 th. Now they are telling me I won’t receive It until December 26 th. The only thing they can tell me is they are sorry.Now I have to go shopping at the last minute because it was gifts for Christmas.

I ordered about $500 worth of product total for Christmas. I ordered at different times before Christmas. My last order was on 12/8 and they said it takes 6 business days to get to me well I get an email saying it won’t be here until 12-26 a day after Christmas!!!! Yet they are advertising online that they you can order products last minute and get before Christmas! When I called customer service they don’t have much to say but sorry. Doesn’t work especially since these are Christmas gifts. What a joke

I ordered 20 items.. 1/2 of them being car fragrance discs and a car fragrance holder. I did not receive the holder. Called them Friday and they said it would be shipped out! No updates as of Tuesday so I called back and was told that there is no record of me calling and the holder is now out of stock! I said just send me any holder you have in stock as what am I suppose to do with all these fragrances without a holder? She said I will refund your $ and you can go online and order a different one. So that means a $12 holder and another $10 shipping cost. SCAM…. Never again

Hello, I placed an order online 12/8/23. I received delivered email on Friday 12/15/23. The package was not here so I call customer service and they said to please call back on 12/19/23 if I don’t have my package. I just got off the phone with a customer service agent and he informed me that the items I ordered are out of stock. I asked why I wasn’t informed when I called in on Saturday. That question was not answered. So then I asked for a refund for all 3 items purchased and asked for it to be expedited since I had to call back to the company instead of the company reaching out to me letting me know that the items are no longer available. The CS rep put me on hold then proceeded my refund without answering the question about it being expedited. Then came back on the phone and stated that he could not do that since he already processed the refund as well as stated that I am not eligible for expedited payment. I asked for an explanation but what he was telling didn’t make sense. I also asked to speak with a new representative because I didn’t believed that he understood was I was asking. Next while on the phone he stated that I said I have received one part of my package (eucalyptus/ spearmint). I said no I never told you I received part of my package because I haven’t received anything. After that call I still felt like nothing was taken care of so I reached out to the chat option. I was sent over to a Mike. He looked at my order saw the refund was already processed, told me then ended the chat. I was not done asking questions before he ended the chat. Overall I am highly disappointed in my experience with the bath and body works online ordering process and the lack customer service I received since ordering my products. Below is a screenshot of the price I spent and how much I should be receiving in a refund. When I called back I was informed that the person who processed my refund didn’t include the shipping price so they split my refund in 2 parts. Why didn’t he include the shipping price as well who knows but that is what I would like to find out from an email response that I can’t get because the email address doesn’t work and the people over the phone are not helpfully in any way!

Crystal Lake Illinois. I came here knowing what I wanted. I walked in no greeting but the other people were greeted before me. I walked around for about 10 minutes because I couldn't find what I was looking for. I was workers with bags walking around asking people if they needed help and I was ignore. I immediately knew what it was. I went to register and all Kristin the cashier said was do you have a phone number. I said yes. She said $42 something. I said did my rewards come off nicely. She says oh you have rewards. I said yes and brought the total down. She bagged my items and that was it. I asked for an receipt and she says I sent it to your email. I said no I can't get inside of my email. The manager prints out my receipt. No thank you for shopping with us, no happy holidays, no did you find everything ok. This is the second time that this happened to me. I'm over it and shame in you. I walked out crying, told my husband immediately returned my items for a refund.

I've been a loyal customer of Bath and Body Works for a while, but I must express my disappointment with the decline in the quality of their 3-wick candles. In the past, these candles used to burn all the way to the bottom of the glass container, but now they fall short, leaving a considerable amount of wax unused. The wicks themselves are of low quality, often proving difficult to light. While the discounts are tempting, the compromised quality of the products diminishes the appeal. The recent decline in both the candle quality and fragrance has left me disheartened after being a satisfied customer for quite some time.