Bath & Body WorksReviews of bathandbodyworks.com

Online customer service was horrible! They charged me for an order I never placed, to the tune of $104! Agents can barely speak English. I got a supervisor who wouldn't give me his name or employee number and wouldn't give me HIS supervisor. Told me that the order had already been shipped. They wouldn't refund my money until I received the order I never placed and either mailed it back to them or brought it back to the store. I've been told by one agent that they had three orders placed by me and then another who said they only had two. She wanted me to provide proof of the $104 taken out of my checking account ie a snap shot. And asked me if there was someone there who could help me, I suppose she could tell by my voice that I'm an elder. Kept asking me if I was sure that the $104 was from them. So insulting! She then hung up on me. If their products weren't so superior I'd never do business with them again!

on 12/4/2023 I placed an order for three items 2 cancles at 2.90 each and a three package item at 5.08 and shipping charge of 6.99 totaling $16.87 taken out from my checking account under the hame of DiemRough LLC never received the order #2023120419036307 I would either like my order or reimbursement pf my $16.87. Please advise I always liked Bath & Body Works but very disappointed in this service I have received regarding my order Elaine Muro

A one star is generous. Their website simply sucks. This is why they are losing money. It's impossible to place an order unless you have a hour or more to waste. It's so slow. I got mad and quit. I will spend my money some where else!

i have used winter candy apple for so long. come this time of year i start to run out so, naturally, i go to buy a new bottle. at the store, it smelled the same. but when i compared it to the one from last year, it was COMPLETELY different. i do not know what they did, but they need to take it back to the original scent.

Worst customer service ever! I was trying to solve an issue with a discount and every customer service agent was worse, they're rude, incompetent and careless, I can't believe it! Such a good company, so bad customer service.

I am livid with Bath & Body works and will NEVER, EVER AGAIN - order from their website! Every shipment takes too long and arrives damaged! Broken wall flowers, tags off which means you don’t know what the scent is!🤬 Broken candles, the packaging is pathetic! I ordered 24 candles on December 1st and it is December 22 and I still don’t have them - tracking shows the label was made and the carrier-FedEx has still not picked up the package where the F is it? Customer service doesn’t know and can’t seem to over any assistance in locating it or telling me what to expect. I asked if I could pickup in store - NO!!! They can give me a refund, which I have to wait 3-4 business days or longer and then I would have to go to the store and pay again, WTH! They couldn’t just allow me to go to the store and get my order. I will never buy from them again! Yankee Candle just gained a new, faithful and loyal customer! No thanks to pathetic service from BBW! I’m so mad!😡 these were Xmas gifts that I don’t have to give. They should give me my candles and a refund!

Placed an order on Nov 30th. The order shipped but is just going back and forth to different post offices in Ohio but I live in Tennessee. They said they would send the products again with no charge but then they canceled my order and said products were out of stock. I checked online and they are not out of stock. Now I won’t get my products and I’m not sure if I will get my money back because the customer service agents keep ending the chats without giving me an answer

Extremely horrible experience with ordering online during sale! Order was placed on Nov 18. Today is Dec 22nd. I didn’t receive anything! 2 customer support chats for 20 min each! 2 customer care calls 40 min and 15 min each. NOTHING! The people on the phone are clueless, nobody can’t tell you anything! But beggining of the problem is when you receiving the email confirmation that your order has been sent and after a week you checking the tracking number and it says that order actually never been even picked up! Because guess what - the items are out of stock! How can you “ship” something that is not on stock and send the shipping confirmation email! LIE! Then in the phone we are doing adjustment to the order to make sure that all items are on stock, I’m receiving the email confirmation again and guess what - same story! What waist of time! What are unprofessional people, system and all company itself to put customers through this hell for the hand soap lol. What a joke this business is! Shame!