Bath & Body WorksReviews of bathandbodyworks.com

i have bought the wallflowers now i know why they are on sale they Do Not Work waste of money

On three different occasions only in the last 2 years I have received broken, leaking and ruined products because of a lack of packing material. Maybe their Air Pillows are defective because I never received one with any AIR IN IT. It is always just a flat plastic bag. This never used to be an issue when just bubble wrap was used. Maybe a suggestion would be to return to bubble wrap, back when items arrived intact and everyone was happy because nothing was damaged, didn't leak or break from bouncing around in the box because of a lack of bubble wrap. Also, getting past AI isn't difficult but the REAL people in the Chat Rooms love to cut you off and don't let you rate the CHAT. Harry is one of the bad guys, Michael is another. Just do your job and help people, then you won't get your name mentioned, in a BAD review. 3 times I've complained about the lack of packing material. You can get 10 items in their standard size box. If you only order 2 items, they use the SAME size box which makes no sense because with inadequate packing material the items will get damaged from banging into each other. Go back to the old, reliable product "BUBBLE WRAP." Why is this so difficult to understand? Throw the air pillows away, they're JUNK. USPS, UPS or FedX people really don't give a _hit about your package or what is inside of them. You're supposed to make sure the items are secure enough that they can take a little abuse. Sometimes packages get dropped or possibly tossed around a little. FIX THIS, it isn't rocket science! Care about the customer AFTER THE SALE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! ☺️

Their rewards program is a joke! Rewards expire in 90 days. When you call customer service to ask where your points went, they tell you there’s nothing they will do and you had 90 days written on your receipt. As it is, the maximum is $16.95 for a” Free” Item. The majority of their items cost greater than $16.95 so it’s a draw to get you into their store. I’m done!

Today I had really bad experience in your store at pacific mall, Subhash nagar in Delhi. I went to the store to buy a mist by checking the offer online (which I was getting notified since 2-3 days) but the salesman said there is no such offer, we get the offer according to the website and I was unable to check online because there was no network in that store, so I thought maybe that offer was over and I bought a mist worth 2099 and when I went out of the mall I checked your website again and the offer was still going on. I went back to the store to get it checked first the staff does not let me in the store and was very rude. After checking everything they said that this offer will be valid from tomorrow. This company is fraud they do not stick to there advertisements and promotions

I've been buying from B&BW for several years. I've signed up for the rewards program multiple times. It never saves and I keep getting prompts to sign up. There is supposed to be a "My Wallet" section in your account when you are signed in. That has never shown up for me. Since you can't contact anyone by email or phone, I used to the chat. "Harry" informed me that he could see my rewards and gave me the total, but when I told him it wasn't showing up on my end, he said to "download the app and it will show up." Then immediately exited the chat before I could respond or rate the conversation. I decided to try again... "George" did exactly the same thing. Bath and Body Works has officially lost another loyal customer.

Have placed MULTIPLE ORDERS and every single time I am missing MULTIPLE products. It's ridiculous that I'm having too call chat and harass them every time I want something too get what I paid for and sometimes they don't ship it! What? Ugh. I will never order from them again. I'll take my thousands a year some where else. Bye rip offs.

I placed an order Friday evening. Saturday morning I received their promo email for free shipping with products at the same pricing. I called customer care Monday and asked for the free shipping so I could instead get more product and was told no. Company policy. My order had not been processed when I got the email for free shipping yet company policy states they could not honor the promotion as order was in process. Order 0051303996266

Quality is very poor not like before Even smell is bad