Bath & Body WorksReviews of bathandbodyworks.com

I received a gift bag from a friend, the website clearly states 100% satisfaction guarantee. They even exchange used products! Mine had not been opened, I just didn't care for the scent. When I asked to just exchange for same product but different scent they told me no. I called costumer service and was told the same thing. No receipt, no exchange. Won't shop there again!

The customer service is deplorable. I needed to cancel an order. I couldn’t email so I chose the chat option. I chatted with the agent who eventually just left the conversation with no warning. I waited five minutes for him to respond to my last comment. I was not rude or anything, he was just very very slow to respond so it took a while. So I chatted again trying to cancel my order and they told me it had been more than 15 minutes so I could not cancel my order. I explained I had been on chat for 20 minutes with them. It didn’t matter. They wouldn’t cancel it. And watch out during sales. They will have a buy three get three free, but you will definitely pay for the three most expensive and the three cheapest items free. Which I guess is normal. Feels sneakier here.

Bath and Body Works!! Is a total SCAMMER!! WE AS CUSTOMERS NEED TO STOP FALLING FOR THE BUY 3 GET 3 FREE BECAUSE ACTUALLY WE ARE NOT GETTING ANYTHING FREE!! I'M DONE WITH THEM AT THIS POINT. I KNOW I AM ON THE AWARDS LIST BUT NEVER GET ANY COUPONS;I FEEL LIKE THEY ONLY SEND AND GIVE TO CERTAIN PEOPLE. BUT QUICK TO TEXTED MY PHONE WITH FALSE PROMOTIONS! WILL NOT BE DEALING WITH THIS COMPANY ANYMORE!!

Doesn’t even deserve one star I love the product and candles but the phone representatives are rude and unhelpful. I placed an order over the phone because I never received my 20% discount. The phone representative said that they could give me the 20% discount and place the order over the phone which I did the order did not go through properly, although it did take the money out of my account. They said that I would have to wait 3 to 5 business days for the money to go back into my account. I never received it and we’re on 12 days now and they keep telling me that there’s nothing that they can do the charge will eventually fall off. They don’t know when they can’t help me. They kept repeating the same policy that it’s 3 to 5 business days even though it’s been well past the 3 to 5 business days I have called a few times this week and spoken to a supervisor twice. Told I would get a call back from a supervisor never received one spoke to a supervisor again this morning and told that there’s nothing that they can do every time I opt in to do the questionnaire at the end of the phone call to rate the phone call. They cancel me out of it so that I can’t very very poor customer service through the phone representatives will never shop online again !!!

I placed an order of items for my Daughter's birthday a week ago and the order still has not shipped. I went online to request order cancellation and the virtual assistant said I only had 15 mins after order placement to cancel. I called customer service and spoke to a human today and she told me that the order is still being assembled and has not shipped. I asked her to cancel the order please since it has not shipped or even boxed for shipment. She told me the order cannot be cancelled, I will have to wait for the product arrival and then take everything into a store for a refund. That is absolutely ridiculous... It didnt even take a week to ship out during COVID, what is the hold up and why cant it be canceled?

I am filing this complaint regarding an unresolved refund and pricing issue with Bath & Body Works. My original order included several items. I picked up two items in store, while the remaining items were shipped. The package was damaged in transit and returned before it was ever delivered to me. After contacting customer service multiple times, I was eventually told that I could place a replacement order and that Bath & Body Works would honor the original discounted prices from my first order. I was also told that the difference would be refunded to me. Based on the agreement and the pricing, I should receive approximately $147 back. However, Bath & Body Works is now saying that they will refund only about $90, and I have not been given a clear explanation for the missing amount. There were also discrepancies between the invoice total and the individual item prices, which made the situation even more confusing. I have contacted customer service several times and have repeatedly had to explain the same situation from the beginning. Despite all of these conversations, the issue remains unresolved. Desired Resolution I am requesting that Bath & Body Works: 1. Review the full history of my original and replacement orders. 2. Honor the pricing agreement that was made by customer service. 3. Refund the full amount owed to me, approximately $147, rather than the approximately $90 currently being offered. 4. Provide a clear written breakdown explaining how the final refund amount was calculated. This issue has already taken a significant amount of my time, and I would appreciate a prompt and fair resolution.

Warning to customers planning on using the Rewards Program, Caveat Emptor…Buyer Beware!!!! When you attempt to use your $18.95 reward on Emailed “sales”, the full retail price is applied to the first item…the sale price is only applied to additional items. Definitely a “bait & switch” deal. Also, the wallflower scent holders leak & drip gooey liquids.

Bath and Body Works system update autogenerated and autofilled a "new" email for my 5yr old account. I called to fix the issue and was told that they do not have a way to update email addresses, that I would need to delete my account and set up a new account losing all of the reward points accumulated and disrupting the current $123 order that may or may not be refunded in 10-12 weeks AFTER it's projected delayed delivery date and return is processed. What a scam! This creates a severe security breach. Whoever actually has the email their system generated and auto filled now has access to my account and payment information. This will be the last time I shop at Bath and Body Works. The hassle and risk is not worth it.