Bath & Body WorksReviews of bathandbodyworks.com

Had to go through too much hassle to delete my account! They make it so difficult. I signed up for the rewards account. I thought it was stupid for them to ask for my phone number, but I put it. Then when I went to check out, it wanted my phone number again. To buy CANDLES?? At that point I thought better of my decision to sign up and wanted to delete my account. I looked around the sight, couldn't find it. Asked the virtual bot. It gave me instructions that still didn't show the option to delete. I tried the customer svc number. It wouldn't let me through until I gave whether I was over 50! When I didn't, it hung up on me! So I went back to the bot, asked for a human. Finally after going back and forth with stalling and roadblocks by this "human", I finally got my account deleted. Make sure you read their legal terms of agreement, which they know most people won't, I didn't first. It has everything under the sun saying you are not able to bring any suits against them. Even Class Action suits. And if you do there are all kinds of stipulations to discourage you. I don't typically sign up for stuff like this because it turns into unsolicited garbage after they sell your info, but I had a laose in better judgement I guess.

Joke!! Bath & Body Works are a Joke!! They advertise d3als then you go to your card to pay for them and low and behold they're sold our. Go out of business if you don't have enough stock!!

They have affiliated with the highly unprofessional and worst delivery partner XpressBees which would just make false attempts on paper and never show up to deliver your order. After 2 weeks of continuous follow-ups after the actual delivery date, they finally agreed to refun. Such a degraded experience I had from so called international brand. They could not deliver order and caused me so much headache of following up with them to know the status of my order. I would never buy and recommend anyone buying online from Bath & Body Works.

I placed a large order during the semi-annual sale. I paid $7 shipping. The order was damaged in transit and they never notified me. I checked the website for the status, found out it was damaged. I never received anything; not one candle not one soap. They refused to replace it and then refunded my order but refused to refund the shipping. I had to threaten to sue them. Be advised this is illegal in the US; if you do not ship the products you cannot keep the shipping it is illegal so these people are just bullshyt.

I have been a customer for over 30 years and I am asking please to bring back CHERRY BLOSSOM, The Japanese blossom doesn’t even come close. I have been very lucky to find it elsewhere. I have been patiently waiting but if it doesn’t happen soon I will take all my business elsewhere

If I could give this company zero stars, I would. The hype that is created by the deals is so misleading. The prices are too extreme to make any deal a real deal! The bombardment of emails that you receive is beyond ridiculous. The marketing strategy is diabolical and is such that anyone who really doesn't know pricing for these types of products is easily taken in. I don't mean to degrade anyone's intelligence, but the marketing strategy of Bath & Body Works plays on those who are not aware of what a sale price really is for these types of products. There is nothing in any of the products that puts them ahead of any other brand. In fact, the product quality is less in my opinion. If you do not label a price in the store for any product, and there is always a sale, that is NOT A SALE price. Bath & Body Works always has a sale, so stop making everyone think you're doing them a favour by putting things on sale. Put the price on the items, keep the pricing "reasonable" and when you do have a sale, it's not to try to lure people in under "false pretenses".

My family, my friends, my coworkers and myself were avid consumers of Bath & Body Works products, we all have our preferences, and included them in our Christmas presents, now we don't. I would like to share my own little story about B&BW. When I moved abroad a few years back I took took several B&BW products because they were not available where I was moving to, one of them was the foamy hand soap Eucalyptus and Mint, my young nephew then 10 years old loved it and use it every time he came to visit, I found this to be so cute that I stopped using it myself just to save it for him to use. He is now 16 years old, and I have to say that when I left about a year ago to return to the United States, after all those years the insignificant amount left in the bottle smelled and foamed beautifully just like its first day! Back in the United States I kept wanting to go to the B&B Works to buy this product and take it to him on my next visit and also replenish my B & BW products. Another favorite fragrance of mine was Japanese Cherry Blossom. By the way I still have a small bottle of that lotion that I have carried in my purse all these years and still smells and feels the same! To finish this let me say me and a friend finally found the time to go to a B&BW store a couple of months ago and Oh My! What a disappointment that was, everything we sampled in those two fragrances in different products smelled like cheap sweet odors, we tried several other fragrances but everything smelled just cheap. My next thing will be to find the time to go to this store and take with me my Japanese Cherry Blossoms lotion left over to have someone at the store compare and verify what I am talking about. I would love to hear from other people if you had a similar experience, I cannot believe how they ruined their once wonderful products! They are now an insult to their former customers.

Today was sale on hand sanitizer. The app would not work. I could not make it to store because I work from 5am-10. They had to know this earlier in day. I tried several times from 8-8. Really nice