Bath & Body WorksReviews of bathandbodyworks.com

I just bought the new vanilla bean noel products and they all stink!!! They dont smell like vanilla at all, actually there is no parfum in them. They smell rotten. And i cant send the products back, because i have to be the one that does it all, they dont sent someone to pick them up, and i have to send them back in f-in Poland. They dont even have a place in every country where you can take the products back. Im wondering when will my products arive in Poland and if im gonna ever see my money back!!!! So it seems like i just trow away money with this stupid order!!

I really prefer to write positive reviews. But I have purchased online from bath and beauty works many many times and this last time was not a positive experience. I ordered 18 foaming and gel hand soaps. I do know how to open them and had no problem with most of them. However 3 of the hand soaps and 2 of the gel soaps just wouldn't open. I actually couldn't find the little notch on 2 of the foaming soaps even though I tried all the way around. One of them I just couldn't get the push foam thing to line up no matter what I did. With those gel soaps, no matter how I held the bottom and how much I turned the cap, and I tried in both directions, I couldn't get it to pop up. There were also 3 of the foaming gel soaps that already came opened which made me think that maybe someone else had ordered them first. I am very disappointed. I have never had these problems before. I have kept confirmation of order and shipping of this order in case it is needed. Note that the box came with everything I ordered but *did not* come with a written receipt as it always has in the past.

I went in store to pick up my PAID order. There was 1 person in that line being helped. When the girl took care of her she went to another line and helped checkout another customer. I waited patiently for her to get done. I figured I was next. Not the case. She began helping the next customer in line and then said to me, “I’ll be there in a minute”, spoken in a manner like I was putting her out. (By the way, there were 2 cashiers). She came over to where I was and didn’t acknowledge me. I showed her my phone order and she went to the back to get it. She handed my order to me and still didn’t say a word, NO thank you, NO have a nice day, nothing. This kind of employee attitude does not make for a good shopping experience.

Package not sent and still date is in the air after a week late. I tried to message chat 3 time waiting over an hour each time. Never again! No more deliveries. Why have chat text if you are not going to respond? Guarantee this company will belly up soon. Didn’t they own bath and Beyond and Buy buy Baby? They went belly up! Garbage customer service for a company that charges $20 a candle! HORRIBLE!

Very disappointed. Placed order online yesterday morning...checked at store this afternoon to see if I could by chance pick order up..because no email yet. Manager lectured me to leave and wait for email. She was very rude loud and out of control. Done with this store. Ended up canceling the order. Please fire this awful woman. Moore Plaza Corpus Christi.

$10 delivery and been 2 weeks and still not shipped. Only emails saying working on order . Called to cancell and was told I can’t cancell but when comes to return to store. What’s the pint for online order? Terrible customer service

Had a really disappointing experience here . Be aware of the buy 3 get two free complicated signage which they do not clearly explain at the purchase point. The sales assistant was charming but did not offer a clear explanation . I queried it as I walked away and went back to check about 5mins later to be told tough luck no returns - pretty unkind - really felt this was duplicitous and as a company they have no concern for their customers - and are our to make a lot of money - it’s the buyer beware syndrome. Sad as they could be amazing .

Specific to their Sydney Home Bush store. Firstly they follow you all round the store not letting you have a moment to test their products, even though they have testers. It feels like they don't want you to use them just push you out. I spent well over $100 only to be pulled up at the exit while they checked my pockets. I am over 50 and have never been treated like this in a store for no reason. If I hadn't already bought and paid for products I'd have walked out. I fully understand stores experience shoplifting, but surely they also don't want to put off good paying customers.