Bath & Body WorksReviews of bathandbodyworks.com

I bought a gift card; they fail to load it. I took the card back with proof of purchase, they wouldn't reload it in the store even with my receipt. The had me to call their headquarters. I called and was put on hold once getting through 5 times. They then said my claim was valid, but it would take 3-5 business days for the return. 5 days passed. I called back, then they said they were busy, and it would take 5 more day to process. I have proof of purchase; they agreed however they are giving me the run around. This is horrible horrible service.

They actually had a LINE that you had to wait a certain number of minutes ONLINE just to shop on their website, if you aren't a rewards member! Seriously?!? That's atrocious, especially in the difficult economy we already have! NO websites need to have a queue just to shop!! They've completely lost our business.

Horrible customer care that do not speak English well. Don’t waste your time with these people shop elsewhere.

I bought 2 gift cards for the black friday sale. $100 and $50. The sale was buy 3 items get 3 free. When I reviewed my order prior to finalizing my order, It showed The price of 1 item and then the next item would be crossed off with the word FREE underneath it. So I submited my order. I go to check the balance on my card and it is 9.17$. I was charged for each item that I had bought and nothing was free. It is Tue. And I have been trying to get help since Sat afternoon with this issue. I am told I can speak to a supervisor because they are busy, I have spent at least 2 hours a day dealing with this and I am so upset I even bought these gift cards in the first place. There is more.... So since I have another card I have to use up, I try to put in another order, I am doing orders for shipping only, Items are going out of stock like crazy and so Ill put an item in my cart and if its out of stock it will automatically go to pick up at store, I am not able to do that. I am supposed to beable to hit the “X” tab and delete this item from my cart. There is no “X” tab, it is just not there. I adjusted my font and size thinking it was maybe just to big. That did not work. So here I am missing out on 4 days of really good sales because I cannot get these Items that I do not want out of my cart. And on top of that I am owed 40$ still. Of course If your thinking why did I just not use a different email and order that way, I could have done that to place a second order, but I had points I could use and a birthday free gift that I needed to use up before they expired if I had done that I would be losing out on about 32$ in product. My husband told me that posting on this site would give me some ways to figure this out. I have not been rude in anyway when speaker to customer service. I feel so taking avantage by them though, I just feel like they were just going in circles each one I talked to, getting nowhere Im so flusterated and really hope someone has answers on what I can do. Thank you for listening

I’d give 0 stars if I could. I just got off the phone with customer service and I couldn’t understand the agent but evidently Bath&Body works changed my order with substitutes with notifying me first. I’m extremely frustrated that they have such practices. I order what people like and they don’t want Bath&Body deciding what they’re going to get. These were supposed to be Christmas gifts now I will return ALL of them and never shop with them again!

Bath and Body used to be a store I enjoyed shopping at, however since the beginning of 2024, this company has gone way downhill. For instance, I had an Awards Account but over the last 5 months, my Account hasn't added my purchases even though they are listed. I phoned and spoke to Kim and CSI and both weren't able to assist me. I told them about their defective Room Sprays and my not getting the right points - I didn't feel either Representative cared and was fine that I no longer wanted to be a customer

Only giving a 1 as at least they answered their chat. They couldn't deliver the order I placed before Canada Post went on strike. Twice I had to contact chat to get my refund. At first they were only going to refund me the $10 shipping fee. Had to fight to get my money back and still not sure I will get it back as they have told me I have to wait 5-7 days. Funny, they didn't wait to pull the money out of my account one day after my order. I lost out on the sales I had made my order under and they would not honour those sales. NEVER will order from them again.

I gifted my close friend a gift card using their website for her birthday. She placed an order using the gift card. Its been a month and nothing has been delivered so far! She raised the concern with me and now I am totally embarrassed!! Tried to reach customer care and get standard reply ie “we are looking into the issue. “ Never use their website.