Bath & Body WorksReviews of bathandbodyworks.com

Terrible customer's service. Never got any response email after chat conversations. Especially, canceling, changing existent orders. Moreover, I spoke with a live agent, she canceled my order already. I took the copy of it and paste into my note. Here is the her answer; "I was able to cancel your order, YOON! You will receive email confirmation with those details within 24 hours. Pre-authorization charges for the cancelled order will fall off your account. Typically these will fall off in 3-5 business days but can vary depending on your financial institution." I will return them all after receive it. However, I paid for shipping charged, I don't think I give it back that amount. I am so upset with this situation.

They downsized their hand sanitizers by half (while keeping the price the same. Very disappointed.

I love y'all body fragrance n everything don't get me wrong....but I don't agree with y'all choosing ups cause they never deliver my package on time.

When I first started using Bath and Body Works's products a couple years ago, I ordered candles. They smelled great and the throw was really good. I could smell them several rooms away. So because of this positive experience, I invested in some Wallflowers room fresheners. They were also great! Presently, neither the candles nor the Wallflowers are worth a plug nickel! I can't smell either product even while I'm sitting in the same room. I won't be buying from B&BW any more. Too expensive for no scent whatsoever.

So bath and body works is one of my favorite stores.Due to the long lasting scents of their candles. But lately, i've been noticing that their candles don't burn.As long as they used to and the scent of the candle is not there. My favorite scent is the strawberry pound cake. Cause I like fruity smells but like I said lately. The scent is not there when I burn it. I'm only smelling wax, and it doesn't burn for a long time. I'm not sure if bath and bodyworks is cutting back on their supplies, or what they use to keep the candles burning longer or to have the scent smell? Just know, I don't like it cause on a regular day You spend 26 to $29 on one of their candles and I feel like they are cutting corners. This is a big ripoff, so I think it is time for me to find some place else to buy my candles.

Loooong line to check out at white marsh mall location. Only one cashier.

Normally I am a bath and body works fan but this order was unacceptable one the box was not packed correctly when I opened the box my items were all over the box not only that one of the tops on my foam soap was broken and has gotten over the other products I had purchased. These items cost too much money for it not to come in great condition.

Having just returned from LA recently and bought loads of your products where items are always on sale or priced down with multiple buys etc ! Excellent service and friendly staff. Just visited Westfield London very different no inter action with staff chatting at the back and prices just ridiculous I felt in London we are being ripped off 30 quid for a 3 wick candle cmon !!