Bath & Body WorksReviews of bathandbodyworks.com

I would give 0 STARS but it won’t let me. This place sucks! I was the victim of fraud last December and my email was also compromised. All was taken care of. Fast forward to today and I find out that Bath and Body works has canceled my current order. When I called to ask why, they telll me that my email was used in fraud in one of their parent companies. So they told me I can’t order from them online anymore?!?!?! I was the victim of fraud and now I’m penalized by them? There’s nothing I can do. Cool. Great way to run a business. I ordered 450$ of candles, per usual but I guess they don’t want my business. Incompetence is not something I will deal with. YSo this post is my last interaction with Bath and Body Works. So so disappointing.

I bought 3 of the wallflowers plug ins and all 3 are leaking with in 6 months all over the wall and floor. They charge 5-8 dollars for the basic plug ins and 16-20 for decorative plug ins and they all leak. I tried to find a way to talk to someone and I get AI that only gives specific options. Nothing that lets me get help with my issue. Waste of Money. Poor customer service. Very disappointing.

I paid all this money for these scent warmer holders and the oils are leaking from the bottom on my carpet and baseboards. The stain is hard to remove which is damaging my carpet. Horrible product and its extremely expensive to have this defect.

Horrible they use door dash to deliver my package and the package is nowhere to be found. And they say I have to wait 2 business days. It's freaking Saturday and I have no soap... I was counting on my package. They left it outside somewhere

Zero stars… They mail coupons that are already used! Thanks for wasting an hour of my life filling up my cart and then trying to resolve with an AI bot 🤦🏼‍♀️ thank goodness I didn’t drive to an actual store or I would really be pissed!! The cheap crap from Walmart smells the same anyway 😂

I was not happy with the condition in which my order arrived. One of the items had a torn label, and at least one item had leaked, as the box was wet when it arrived. This suggests the products were not packaged securely enough to prevent damage during transit. There was 1 small piece of bubble wrap in the bottom of the box that did nothing to help protect the product.

I bought several candles labeled WHITE BARN, DO NOT BUY THESE CANDLES, They have NO fragrance to them, you can buy a dollar store candle with scents are better, I'm very disappointed in the quality of these candle, if it's labeled WHITE BARN, DO NOY BUY, I called customer service and they told me to see if they will exchange the candle. That didn't help at all.

I am an avid Bath And Body Work shopper. I nearly spend about $1000 a month in this store. I like to burn candles every morning from the time I get up around 5 o’clock and then I normally burn them for about three hours. I don’t burn them again until when we get home for about another three hours so a total of six hours a day there’s the go to sense that remain consistent, which is white gardenia, kitchen, lemon cactus blossom, sweet orange agave cinnamon coffee into the night 1000 wishes, champagne, toast, sun, drenched linen. Those are my go to those have tremendous throw and smell to them around fall time you get excited about the fall smells well this year the only fall candle that they have that has any type of throw to it is pumpkin pecan waffles. Any other candle from fall, you literally either have to hold it in your hand and walk around with it or have it burning and sit right next to it. These candles are 2495. You should not have to be sitting next to a candle that expensive in order to smell it Walmart has candles that are 495 maybe half the size of a three wick and you can smell them across the whole house. They are actually starting to match all the sense that you have to similar candles of their own and they pack a punch. I’m actually thinking about switching over to just buying Wal Mart candles again I did that a few years ago and then Bath And Body Works improved and now they’re going downhill again when you go to leave a review on one of their products and it’s not a good review anytime you go to leave a second review you’re not able to recently. They came out with the reserve collection. I bought one of everything a four with candle for 2995 the single lit candle now they came out with Reeds and a red diffuser I bought one of everything from each line and there’s only one product out of all of that that had any throw or packed a punch and it was the lavender jasmine room spray anything else of that reserve collection that’s super expensive absolutely has no smell no throw. I am seeing reviews across many social media platforms on the Bath And Body Works site and in several other places of people complaining of the same thing online orders are taking three weeks to get to customers your candles are not strong. Some of the smells that you’re coming out with are disgusting. A lot of people are even saying that nobody wants to smell pickles and ranch and popcorn carrot cake stop trying to come out with things like that. Stay attention to your line that most customers consistently buy, and you can afford to add some essential oils to your candles to make them pack. A punch soy wax is very cheap. You buy it in bulk I bet you one of your 2495 candles you probably make for probably anywhere six to $10. I burn essential oils in a diffuser and I get good quality organic oils for $10 a bottle that pack a punch I bet you I could make a candle myself the same size in one of your old jars that you can smell from across the room with just adding a couple more drops of essential oil. There’s no reason your candle should not smell from across the room. It took six of your reads that you’re only supposed to use three at a time and I still could not smell it in 100 square-foot bathroom. Your products are going downhill. Many people are saying this and I’m ready to go back to taking my thousand dollars a month and spending it at Walmart for their candles that pack a punch why are you not taking all of these Customer complaints into consideration and making positive changes to your products you’re charging a lot of money for these products and they literally don’t smell like anything at all. Keep it basic keep it small look at your profit margins see the candles that people repetitively buy and sell those make them strong. Some of your candles don’t even have wicks in them or don’t burn properly half of the wallflowers don’t even smell as far as your car air freshener, those are a joke. I have two holders with two cents in my car and you can’t even smell them. You can buy a dollar cardboard air freshener that you’re almost choking in your car and you’re charging people close to $10 for a car air freshener that absolutely doesn’t have any smell to it. People are starting to catch on and you’re starting to lose business. I’ve seen it on the news I’ve seen it on the Internet I’m seeing it in reviews all over if I could leave more reviews on the products that I’ve gotten to warn customers I would but somehow after leaving one bad review, you can’t ever leave another review. Your reserve collection is junk. Your fall line with the exception of pumpkin pecan waffles is junk your new nightmare before Christmas line no smell what so ever Wal Mart is by far doing a way better job at making candles than you are and their by far cheaper I might have to buy two to year one, but that still will only cost me $10. You guys need to step up your game