Bath & Body WorksReviews of bathandbodyworks.com

Wrong item sent out and they expect the customer to return the wrong item first before issuing a refund or correct product. Disgusting customer service and take days to reply to an email. Do not recommend!

On Dec 6th I ordered and paid for candles from the candle day sale. On the site it stated I would received the order between the 11th and the 18th. I waited and kept checking the tracking and nothing. All it said was label created but package not received. I called to get a replacement package and was told it was being shipped. When I got the email it showed one candle being shipped out and a refund for the rest. I never asked for a refund. The next day I called back and the agent stated was shipping candles out, come to find out today when I talked to the 3rd agent the candles were not shipped and longer available accept for 2. I was making and using them in Christmas bags, thanks a lot for nothing! This is how they do business? If I didn’t call I would have never known. Why sale the candles if you don’t have enough to sale and I’m considered vip and was in line early. I will never ever purchase another thing from bath and body works. A terrible way to do business!!!

I ordered 6 wall flower refills online. The box they arrived in was destroyed, opened, had glass refills floating loosely . It was a box that had been cut down and was not taped securely. What a mess! Would not recommend online purchases

The worst online customer service I have ever experienced in my life. Only sending part of my order. I sent an email as requested with receipt, picking slip and photo of what i received. Told by customer service they'd get back to me in 3 days. That was over 20 days ago! Many emails, phonecalls, asked to stay on hold as they speak to manager about my order. On hold for over 20 minutes and gave up! Phoned again today to be told don't contact us, we'll contact you. Yeah right! I can't give half a gift. I even went to the shop and they told me to speak to their customer service team on the phone number provided. Round in circles again! Never again!

Went to bath and body today to obtain some shower gel for my wife. The shower gel was a Christmas gift. The salesperson help me with a selection of 3 different scents. When I went to pay I was told I owed $54 plus tax. I didn’t realize the shower gel was$18 a bottle. Needless to say, I told the lady checking out, I was sorry, I just couldn’t pay $18 a bottle for the shower gel. The price is really unreasonable. I didn’t purchase the shower gel and left, will never come back. $18 for shower gel is crazy, crazy.

Worst Customer Service Experience!!!!!

I placed an order on 12/15. The site stated that it would arrive by between 12/19/24 and 12/2424. As of today, 12/19, my order has not even shipped YET. This is 4 business days... I am on hold right now as the customer service rep could only tell me that it "will be awhile until it ships". They could give me no shipping date. So I am waiting on a supervisor as I write this. I have been on hold for 13 mins just for a supervisor. How many guesses that I hang up before anybody helps me? I'm done holding. It has now been almost 18 minutes. Poor Customer Service and the initial customer service rep barely spoke English. This is a $hit Show.

If I could give it zero stars I would! I waited all year for the annual candle day sale. Waited in line 3 times, finally got to order, placed an order for 19 candles. They sent me 5 in one box and an extra EMPTY BOX for free! I can't make this up. I contacted customer service and after being 179th in the que, I was on hold for an additional hour during the chat. Only for them to say they were going to send the other 14 candles and they were going to do me a favor and not charge me shipping...which I had already paid for. The next day I get an email telling me they would be sending me 3 of my candles and a refund. I'm absolutely disgusted with B&BW. I was a regular as I purchased their items for marketing in my career. I will not be returning. I'm truly upset for me to even write a review. This is misleading and shady business practices.