Bath & Body WorksReviews of bathandbodyworks.com

Online experience is nothing like in store No info was provided, very vague delivery timeline. but packaging and products were good as usual

Love the products love the smell goods n leaving ur skin smooth n smelling great perfume spraymist that last most the day

I absolutely love bbw candles. I buy a bunch so when they don’t burn half way or 3/4 way down it’s really hard to be satisfied. I guess I can call bbw customer support but what can they do about it. I just want my money to be worth the product and when the candles stop burning it’s hard to be completely satisfied. What I do enjoy is the scent of the candles. When they do work they smell my whole house up.

I've been using Bath and Body for years now. Recently, the quality of body lotions for men has declined. I thought this was just me, or my body's chemistry had changed and it wasn't reacting well to the lotions. People started asking me what I was wearing because I smelled strange, and family members who use the lotions found that as soon as they applied it to themselves, they too could not smell it, or it didn't smell great... So, I went and used some old lotions from Bath and Body that I had found, and their smell lasted all day. Whereas with these new lotions, as soon as you apply them, the smell goes away. I get that the company wants to go more skin-friendly or whatever, but it's really killing the quality of the products. Maybe it's the specific smell I'm using (bourbon) or something else? And don't get me wrong, I love these guys, I've been a fan for years like I said, so I just want to smell the good old days of Bath and Body!

Omg, some of these reviews are ridiculous- one person mad that she was told rewards are added automatically when you buy online, which IS CORRECT information and if you don't sign into your account, where do you think the points go to?? Of course, you WOULD have to call customer service and ask them to add the points, because it was YOUR mistake to not sign in so the points go to you! That being said, customer service has really gone down hill at this company! Depending on who you talk to, depending on the weather, the time of day etc., you get different answers to your issue! Bought a candle full price with coupon (wasn't on sale), wanted to exchange new unused candle for same ticket price candle in different scent- 4 associates, 20 minutes, an argument over the coupon- an exchange should not be this difficult! Honor your 100 percent Happiness Guarantee! I hardly ever exchange anything, but if you buy blind online, sometimes you won't like the scent. The policy is written SO clearly and is fair! It seems like every store has a different interpretation and they are complicating simple exchanges, turning them into dreaded interactions. My spending has gone way down just because I don't like the vibe anymore in the stores. Gatekeeping, defensive associates who get in a tizzy over the smallest scenarios. I literally wouldn't have this problem at Target, Walmart or even my grocery store. They would exchange and be done. I don't like being made to feel like a criminal for not liking a scent! No thanks. Love the products but this new policy is being weaponized and I don't like it.

I usually had good experience dealing with these guys but last week my package got stolen. When I reached out I got dirt poor service and they won’t do anything about it. Pretty upset!

I have been purchasing the Wallflowers for some time and I do love the smell. I plugged one in under a kitchen cupboard and one under a kitchen shelf. I dropped something and when I bent down to pick it up I noticed the light under my cupboard looked wet. I put my hand on the light and it was soaked! It was the liquid from the Wallflower! I went over to the shelf and looked under it and sure enough, that was soaked too! The shelf is ruined and I cannot get the liquid off. I wish they had told me not to install it in a plug under anything. Last week I also noticed the liquid dripped all over an area on my countertop so I am now putting paper towels under the Wallflower.

Really disappointed with how my package was shipped. I ordered a candle, body wash, and wallflower for my mom's birthday. I recieved the package on time with the correct items, but the wallflower was ripped open and the candle had some oil spilled all over the outside of it's box. This was a gift and it looks disappointing because they didn't put any care into packing the order. A nice bath shop opened in my own town, so I may start shopping there if this is the kind of care B&B employees have.